What is Nextiva Business Communication Suite?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
2
Since last award
88 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Business Communication Suite?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Secure Access
Communications
Call Management
Continuous UCC
Session Border Controller
Mobility
Centralized Management Portal
Web & Desktop Conferencing
Speech Access and Personal Assistant
Audio Transcription
Analytics Reporting
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Nextiva Business Communication Suite Reviews
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and would definitely recommend it.
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sheldon K.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
easy to use, great pricing
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
customer care excells
What is your favorite aspect of this product?
unit customizable to needs at each desk
What do you dislike most about this product?
longer wait times at times with support
What recommendations would you give to someone considering this product?
great choice, understand how the services work
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Renee J.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2023
"Nice tool with good customer service."
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
The cost of membership in this program is far lower than that of similar programs.
What is your favorite aspect of this product?
I am really impressed with all of the functionality and personalization options that are available with this platform. There are even things that I really appreciate that I wasn't even aware I would want to have until after I purchased the product.
What do you dislike most about this product?
The software for mobile devices might use some improvements. Once I learned where everything were located, using it became a breeze. It would be great if there was a setting to determine whether or not the phone rings when a Nextiva call is received. When I am not available to take work calls on my mobile device, I have been just checking out of the app.
What recommendations would you give to someone considering this product?
I recommend this tool for its user-friendliness and its ability to add and manage users remotely from a variety of locations and states. Simple to integrate additional phones or gadgets.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time