What is NetSuite PSA?
Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
93 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite PSA?
Pros
- Trustworthy
- Fair
- Generous Negotitation
- Over Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Task Management and Workflow
Process Automation
Mobile Access
Time Management
Billing
Security
Reporting
Expense Detail Tracking
Auditability
Project Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
NetSuite PSA Reviews
Kenny B.
- Role: Operations
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Rich in features and the best PSA too there is
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
GUI - more friendly and the enormous number of features for professional services
What is your favorite aspect of this product?
ability to customize report, utilize the integration manager to make changes and connecting billing rules with milestones
What do you dislike most about this product?
No adequate back up system on production account to retrieve information when lost due to error
What recommendations would you give to someone considering this product?
Best PSA tool out here as of now!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Steve V.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Great interface and powerful forecasting tools
Likeliness to Recommend
What differentiates NetSuite PSA from other similar products?
The user interface is very friendly and clean. The forecasting and resource management makes it really easy to plan and set up new projects to current resources based on availability.
What is your favorite aspect of this product?
Submitting expenses is way easier than our last product. Pretty happy with the ability to submit expenses on a mobile app as well as just a website.
What do you dislike most about this product?
Not much. The navigation sometimes can be confusing to find the page I am looking for, but overall, the interface is great.
What recommendations would you give to someone considering this product?
Definitely go with it! A big time saver and gave our organization a dashboard and metrics into forecasting that we were blind without.
Pros
- Saves Time
- Acts with Integrity
- Client's Interest First
- Transparent
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2021
EASY TO USE AND IMPLEMENT BUT PRICY
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy