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MoEngage Inc

MoEngage

Composite Score

8.2 /10

CX Score

8.4 /10

27 Reviews Write a Review

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What is MoEngage?

MoEngage is an intelligent customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard.

Company Details

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Awards & Recognition

MoEngage won the following awards in the Product Analytics category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

10 Top Rated Features

2025

Service Experience
Product Impact

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

MoEngage Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MoEngage.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

3
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MoEngage?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Helps Innovate
Caring
Enables Productivity

Cons

Less Generous

Feature Ratings

Average 86

Analytics and Reporting

Marketing Analytics

API Framework

Mobile Functionality

Data Analysis and Survey Function

Audience Segmentation

Data Integrity

Conversion Analysis

Device and Browser Analytics

Data Warehousing

Data Management

Vendor Capability Ratings

Average 84

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Also Featured in...

Marketing Automation - B2C

Score 7.1

View MoEngage in this category (opens in a new tab)

MoEngage Reviews

David V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Product analytics and intelligence

Likeliness to Recommend

9 /10

What differentiates MoEngage from other similar products?

High-level personalization, optimization of product for promised growth, real-time segment evaluation, and private dashboards.

What is your favorite aspect of this product?

With the help of MoEngage, we have been able to improve engagement, conversion rates, and optimize the product for good, as it has helped us to understand customer behavior, along with customer journey mapping, churn prediction, and tools to personalize user experiences.

What do you dislike most about this product?

I haven't found anything to say negatively about.

What recommendations would you give to someone considering this product?

Must give it a try for better engagement, conversion rates, and product optimization.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Jatin J.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates MoEngage from other similar products?

It sets apart with its seamless customer engagement platform, offering personalized, data-driven interactions across multiple channels.

What is your favorite aspect of this product?

I like how it integrates personalized messaging with real-time analytics to drive meaningful customer interactions.

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

I would suggest focusing on leveraging its automation features to deliver personalized experiences and boost customer engagement.

Pros

Reliable
Trustworthy
Efficient Service
Inspires Innovation

Nikita S.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Excellent Features and Easy to Use

Likeliness to Recommend

8 /10

What differentiates MoEngage from other similar products?

MoEngage has better customer support and better features

What is your favorite aspect of this product?

The Advanced User Flow Features is what differentiated MoEngage from others

What do you dislike most about this product?

The pricing is higher than others

What recommendations would you give to someone considering this product?

Try to negotiate with the team as much as you can

Pros

Enables Productivity
Caring
Helps Innovate
Unique Features

MoEngage

What is MoEngage?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

MoEngage Ratings

86 Likeliness to Recommend

3 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love MoEngage?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Mobile Functionality Can be used on mobile devices​.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Management Includes data sharing, data storage, records management, and data security.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Marketing Automation - B2C

MoEngage Reviews

David V.

Product analytics and intelligence

Likeliness to Recommend

Pros

Jatin J.

Fantastic product!

Likeliness to Recommend

Pros

Nikita S.

Excellent Features and Easy to Use

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Marketing Analytics

API Framework

Mobile Functionality

Data Analysis and Survey Function

Audience Segmentation

Data Integrity

Conversion Analysis

Device and Browser Analytics

Data Warehousing

Data Management

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration