Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Jeevitha C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft Teams- the best collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I don't find any product as integrated and collaborative as Microsoft Teams. This is not just an email tool; it's a collaborative tool for team meetings, team connections, and video conferencing.

What is your favorite aspect of this product?

I have been using this since I started working virtually and it doesn't seem like we are missing out on team building and team engagement because this product has made it all happen. The enhanced functionalities allow us to connect regularly, share reports and set up video-conference easily.

What do you dislike most about this product?

Sometimes, there is some sort of distortion during calls at times. This is the only thing that I dislike about this product.

What recommendations would you give to someone considering this product?

I would say that Microsoft has always provided the best solutions for its users and it is one of them. It is user-friendly, easy to use, and very convenient. If you are looking for the best-integrated product, then go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muhammad Jybran W.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The level of collaboration and video features Teams provides extensive features which others do not have. This makes teams stands out from the rest.

What is your favorite aspect of this product?

Collaboration and Video Conferencing with features such a presenter view etc.

What do you dislike most about this product?

For start it may seem complex once you get to know the exact purpose then its a smooth sail.

What recommendations would you give to someone considering this product?

It is an all in one tool. With 0365 collaboration provides the true essence of remote working.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amar k.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best inter communication software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

There are number of feature which makes Teams differ from other. - Secure document sharing and creation(Inapp documentation) - Smooth screen sharing - Smooth audio and video calling - Automation (Like Jira, bitbucket)

What is your favorite aspect of this product?

There are some most useful features which i like most. - Instant messaging service in group and one is the best i feel - Screen sharing (In WFH most useful feature , because for explaining story or sprint we need to show story or sprint details with team or we can say if we are facing any issue in development or in any phase of project management) - Automation helps to integrate JIRA, polly helps to track bugs or for doing polling - WFH or WFO document security is the major concern, with the help of teams we can securely share the document the team member and member who has the access, only can access the document.

What do you dislike most about this product?

There are some point which i feel, should be improve. - if we have teams in mobile and desktop both then some times happens teams call is not coming in desktop app ,some time makes me frustrated. - Image and video sharing some time taking too much time to share even we have good network connection - last one is if internet network is fluctuating then sometimes real time messages are not updating.

What recommendations would you give to someone considering this product?

I have recommendation for few pointer which should improve. - usually every teams user installs teams in mobile and desktop both, but if both are in loggedin then incoming call should be comes in both. - in connection is poor then uploading or sharing of document should not be cancelled

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Includes Product Enhancements

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