Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Anjali T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Awesome product for professionals"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I saw the value of Teams when we were able to access any files, communicate with fellow teams, and so on. It provides you with the option of having a digital workspace. It also works great with Outlook.

What is your favorite aspect of this product?

What I appreciate best about teams is how easy it makes it for work teams to communicate, how simple it is to create meetings or spontaneous calls, and how easy it is to add members without having to make a lot of moves. Apart from the issue of communication, I like that work groups can be formed, each with their own communication channels and information shared via SharePoint; this substantially simplifies the organisation of work and the individuals responsible for completing certain tasks.

What do you dislike most about this product?

Sometimes, rather than improving the programme, updates make it worse by removing useful options or, in the worst-case scenario, removing basic options from use. While it is true that these options will be placed or fixed in future updates, it is quite annoying to start the day not knowing how to use teams because options have been moved or removed. Another thing I didn't like is that it uses too much RAM on some machines, making it hard to use, albeit I've only observed this on PCs with limited resources.

What recommendations would you give to someone considering this product?

I would recommend it because it is a really valuable tool for improving communication in work contexts, particularly in these times where virtuality has become a crucial aspect of business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

Daniella F.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Put an end to communication gaps

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It has all the favorable options ranging from scheduling the meetings, instant messaging, large-scale meetings, easy customization according to one’s own needs and requirements. Documents and media can be reliably shared without worries.

What is your favorite aspect of this product?

Microsoft Teams is very good in that it integrates with all other Microsoft 365 software. The team can be used as the main hub even without leaving the interface of the application. Remote and on-site staff can stay connected.

What do you dislike most about this product?

Some of the updates are not helpful. They only reduce its performance. It disturbs when on one random day, the option/feature one is familiar and habitual of disappears. Also, in some computers, the application consumes too much RAM.

What recommendations would you give to someone considering this product?

This is a very helpful application in work-related atmospheres. It is a good source of keeping the colleagues, partners connected to each other. Video conferences can be saved and can be looked at afterward, which is really a helpful feature. Great application to work with.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Isabelle C.

  • Role: C-Level
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The most affordable video conferencing solutions

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

To be honest, Microsoft Teams is a lot like the other software providers for video conferencing solutions. However, it gets the edge with its affordable pricing for business plans, starting at $5 only. Also, the fact that chat and files are saved in one place, instead of a part in an email, a part in an a cloud instance and a part in a separate chat solutions, with Microsoft Teams, makes it really stands out from the crowd.

What is your favorite aspect of this product?

I really like the 1TB cloud storage. It allows me to store some important backups, and well as saving larges and larger files. Once, we also had a meeting with 250 persons around the world (limit is 300), with no lag whatsoever and this was really amazing.

What do you dislike most about this product?

The desktop installation take a lot of compute resources, even though I used it on a 6GB Ram PC and Core i7 processors. There should be a lighter and faster version in my opinion, as upgrading hardware for using this might not be cost effective.

What recommendations would you give to someone considering this product?

Listen, Microsoft Teams, from experience is one of the most reliable solutions when it comes to hosting professional business meetings online. I recommend without reservation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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