Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Thomas M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Achieve victory with Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams has been a terrific tool since the transition to virtual meetings since it allows the integration of many Microsoft applications already in use by the firm (To Do, Planner, Excel, Outlook, etc.). There is no need to send an email requesting a meeting to contact someone on your company's team, and it is simple to exchange files with everyone present in a meeting or conference call. require. The ability to reply to messages was added, which makes it easier to pick up where one left off in a conversation.

What is your favorite aspect of this product?

As compared to other communication tools, teams stands out for the unique features it provides. Having the possibility to link to other programs, without leaving it, is one of the finest features and has been used extensively in the industry and in academic settings. It's convenient since everyone in the conference can view the shared document without having to switch applications.

What do you dislike most about this product?

On Teams, you cannot do things like delete or resend a message that has already been delivered, pass a message to a different chat, or reach out to someone who isn't part of your company without first inviting them to a meeting by email. Meeting calls can be recorded, but regular calls cannot.

What recommendations would you give to someone considering this product?

Many businesses now need their employees to operate on a system based on Microsoft Office programs. Our work with Microsoft Teams has led to frequent invitations to join client meetings and collaboration efforts. There are several possibilities for linking and integrating with other systems, however (to be completely transparent) we don't make heavy use of them at the time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pavani P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Best Instant messaging app for Information transfe

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

This app have best features in group chat and provides yammer where announcement can be made for all the common groups

What is your favorite aspect of this product?

Manages both meetings and group chat and document management

What do you dislike most about this product?

Nothing as of now as it provides all required features

What recommendations would you give to someone considering this product?

Comparing to other messaging apps this have more unique features like one place where you have chat, calendar meeting, yammer, document for specific groups

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Marijke D.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very intuitive platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I really appreciate the overview you get, the integration of different features and the ease of use.

What is your favorite aspect of this product?

The intuitivity

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

I they want their employees to be able to communicate and work efficiently with their colleagues, then Teams is a real asset.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Most Popular Microsoft Teams Comparisons