Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Naveed H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Best and reliable video conferencing software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The video and audio quality is much better than other similar software. Microsoft Team performs better than other if Internet connection is bit slow.

What is your favorite aspect of this product?

The integration with other microsoft products are very easy. The user Interface is very friendly and easy to understand. The security to protect data is great. It have also a free version that is great thing for basic use. It provide facility to manage files and folders.

What do you dislike most about this product?

Need to work on screen sharing Its little bit slow while we compile something on other side. The storage allocated to user are very low need to allocate more space to a single user. If we want advance feature than it is little bit costly.

What recommendations would you give to someone considering this product?

We use Microsoft team for video conferencing It is very reliable because we represent things with screen sharing and share any thing while meeting.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product

Gavin M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product. Game changer for productivity.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with other Microsoft products.

What is your favorite aspect of this product?

Channels and chat are helpful on a daily basis for asynchronous work.

What do you dislike most about this product?

Nothing. It’s a good product.

What recommendations would you give to someone considering this product?

Move on to this as soon as you’re ready. You won’t regret it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Divya V.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Revolutionizing Video Conferencing with Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Complete collaboration platform: Teams provides a complete suite of collaboration tools such as file sharing, project management, and integration with third-party apps, making it a one-stop-shop for team collaboration. Advanced security features: Teams offers advanced security features, compliance standards, and data protection, which are critical for businesses and organizations. Enhanced video conferencing capabilities: Teams offers advanced video conferencing features such as virtual backgrounds, screen sharing, and breakout rooms.

What is your favorite aspect of this product?

Microsoft Teams is a popular collaboration platform among businesses and organizations due to its comprehensive suite of tools, user-friendly interface, and advanced security features. Many users appreciate how Teams brings all their team's communication, collaboration, and productivity tools into one centralized platform, making it easier to work together and get things done efficiently.

What do you dislike most about this product?

The chat feature can feel cluttered or disorganized when dealing with a large volume of messages or multiple conversations. Some users may find that the video conferencing quality is not as high as other platforms, particularly when dealing with poor internet connections. The cost of the platform may be prohibitive for smaller businesses or organizations. The platform may not offer as many customization options as some users would like, particularly for branding or visual design.

What recommendations would you give to someone considering this product?

If you are considering using Microsoft Teams for your team collaboration and communication needs, here are some recommendations to help you make the most of the platform: Take advantage of the training resources: Microsoft offers a variety of training resources, such as video tutorials and documentation, to help users learn how to use Teams effectively. Taking the time to learn how to use the platform's features can help you save time and work more efficiently. Explore security and compliance features: Teams offers advanced security and compliance features, such as two-factor authentication and data encryption.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

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