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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Nishanth A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Microsoft Teams - Streamlined Collaborator

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is quite different from other solutions available in the market, especially the recent update is awesome. The audio transcription feature is extremely helpful for later use who is not able to capture the words during meeting. Apart from this the integration ability of Microsoft Teams can't be compared with any other tools in the market.

What is your favorite aspect of this product?

My favorite is always the webhook support provided by the tool and the file management. Also task management feature is extremely helpful for assigning the tasks to the team.

What do you dislike most about this product?

One thing that needs to be improved, sometimes the status of people's are showing incorrect. So would request the team to look into that.

What recommendations would you give to someone considering this product?

Anyone wants to connect with their team on daily basis and planning to intgrate teams with other tools like Power Automate Desktop for the leave approval and also who doesn't have budget to purchase separate task management tool can definitely go for Microsoft Teams. Here we can effectively track the statuses of the tasks assigned to the team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anudeep N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

More number of quality features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its quality of features and ease of use which gives more immense interest to use teams than other platforms.

What is your favorite aspect of this product?

The instant messaging has been so much improves in microsoft teams because it gives a more number of suggestions to reply or to start conversation and the the intresting part is it provide interactive emojis, gifs etc... which makes more interactive and collaborative.

What do you dislike most about this product?

Sometimes on the top of the screen we will get a pop up for giving controls to other person this pop up always get me irritate because when i move my cursor to the top of the screen to shift the tabs this pop gets in middle and wont go for sometime .

What recommendations would you give to someone considering this product?

This is a great power packed features product which is so compact you can do many things like screen sharing, video conferencing with out any latency and the best part is noise cancellation in audio we speak is so good which makes this product at high priority software.

Pros

Fair
Transparent
Security Protects
Continually Improving Product

Harvey W.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, highly integrated solution!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Natively integrated into the Microsoft ecosystem. You just do not get this with other platforms.

What is your favorite aspect of this product?

Mobile platform is just as robust as the desktop environment.

What do you dislike most about this product?

Headphone switching support could be better, but to be honest, No solution does this well.

What recommendations would you give to someone considering this product?

Look past just calls and video conferencing when dong A POC. You will and it is an extension of your desktop on either windows or Mac.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Inspires Innovation

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Nishanth A.

Microsoft Teams - Streamlined Collaborator

Likeliness to Recommend

Pros

Anudeep N.

More number of quality features

Likeliness to Recommend

Pros

Harvey W.

Easy to use, highly integrated solution!

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization