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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Howie S.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Product has matured and is now reliable

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its integration with other MS products. It has tied the products together into one seamless experience.

What is your favorite aspect of this product?

Instant messaging is used all the time - is very simple. I appreciate Microsoft's continuous improvements to stay competitive.

What do you dislike most about this product?

Do not use MS Teams for your VOIP phone system! Their product is not a complete phone solution. We moved from RingCentral to MS because more users were using Teams and it made sense to integrate our phone system. However, it is missing basic functionality. Our new President asked for a report on how many people are choosing specific options in our auto-receptionist. I asked Microsoft, several consultants and third-party vendors and the answer was that MS does not track this information. MS also told me there is no plans to ever track this information! MS isn't a phone company. A year ago, we moved to Zoom phone and are very happy with it.

What recommendations would you give to someone considering this product?

If you use MS 365 it is a no-brainer. If you don't, then you should either consider MS 365 (especially if you are non-profit due to the high discounts and grants) or use Zoom. Since it's a tool that you use to meet with people outside your organization, use Teams or Zoom because that is what people know the most.

Pros

Helps Innovate
Inspires Innovation
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service
Commodity Features
Less Caring

Fernando S.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

The most well-balanced option out there.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The ease of use with the rest of MS Office Suite.

What is your favorite aspect of this product?

How easy it is to connect and use with the MS Office Suite

What do you dislike most about this product?

The search function is completely useless, you can't find easily what you're looking for because the search bar is almost random on what it will show first.

What recommendations would you give to someone considering this product?

If you use MS Office Suite then this is the software you need.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Cons

Slower Product Innovation

Prem s.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

A quality Features with High Quality of video

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It contains High grade features where we get a high quality of video and audio not only that it ha many features like screen share, Access control of others laptop, privilages etcc..,,

What is your favorite aspect of this product?

My favorite aspect of teams is when we sent a file to other person it easily converts the file format to respective file format like excel, pdf, word which is fantastic.

What do you dislike most about this product?

It takes more time to optimize large files when we sending to other person .

What recommendations would you give to someone considering this product?

This is the best platform for web conference which provides quality features and its seamless integration with other Microsoft apps distinguishes it from other platforms.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Howie S.

Product has matured and is now reliable

Likeliness to Recommend

Pros

Cons

Fernando S.

The most well-balanced option out there.

Likeliness to Recommend

Pros

Cons

Prem s.

A quality Features with High Quality of video

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization