Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Diego F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Software to slow and can't disable notifications.

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

I can't see an innovation if compared with others.

What is your favorite aspect of this product?

I don't have a favourite option. I use it because It's the default communication software at work.

What do you dislike most about this product?

- Software performance - Activity notification - Copy the user name and date with crtl+c

What recommendations would you give to someone considering this product?

Definitively there are better options in the market for the end-users. I don't know about the benefits for the company management.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Sarthak M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

One product is enough for the whole team

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is a super reliable product that I have ever seen. Basically I can say (one for all). If you have purchased this then there is no need to buy another product to achieve the same results, as this is best. You want to instant message, file share or anything its the one stop

What is your favorite aspect of this product?

My favorite aspect is that it can collaborate with my other software like for file sharing. And the second point is, its recording feature is just wao You are just one click away to start recording either its in a meeting or while screen sharing.

What do you dislike most about this product?

I most dislike one thing about this product is, it don't provide much support for the linux user and in some of the cases many things don't work like screen sharing and scheduling a meeting.

What recommendations would you give to someone considering this product?

I recommend to use it on windows, cause there is much more support available for windows. And much features are available in comparison to linux

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

John M.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Must-have team collaboration software for business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Robust integration with Microsoft Office products, especially Microsoft Outlook. There are other products with great plug-ins for Outlook, but Teams so cleanly and easily integrates with Outlook since they're made by the same company. And Teams is supported by one of the top software companies in the world, which makes its support top of the line.

What is your favorite aspect of this product?

With Teams & Outlook being closely linked together, it's so easy to manage my calendar, meetings, video calls and voice calls. I honestly cannot imagine going back to a time when we didn't have Teams. It's got everything you need to collaborate with your team mates.

What do you dislike most about this product?

I think the Search functionality could really be improved. It works on a pretty basic level, but it's not the most effective and convenient implementation. I'm the type of person that goes back to find conversations often, and I need it to work efficiently. I can typically find what I'm looking for, I just wish Search was more polished.

What recommendations would you give to someone considering this product?

If your company is a Microsoft shop, or you rely heavily on Office products and team collaboration, then Teams truly is a very good product. It's especially great for any company that has employees who work from home at least part of the time. Teams is reliable and very useful.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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