Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Pascual G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent for organizing virtual meetings!!!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The integration with Office 365 is one of its biggest advantages. Additionally, many third parties integrate into MS Teams so we can incorporate new complementary functionalities. Many clients also use MS Teams and this makes interaction with video conferencing easier. I think that MS Teams guarantees security mechanisms to safeguard information and by using SharePoint as a document repository, we ensure that we will not lose information. It can even be configured so that the documents have an expiration period and the storage space does not collapse.

What is your favorite aspect of this product?

I like MS Teams for its ability to use the entire screen for the video conference, and from the MAC I can enlarge the images that are shared with me and this is very useful particularly for me. Another important aspect is that I have visibility over the audio and video controls permanently, and in general, all the commands we need are visible and easy to access.

What do you dislike most about this product?

MS Teams may be a little slow to load initially, especially when we need to quickly enter a meeting but the application takes time to start. My coworkers often ask if we can see the screen they just shared or not. Some notification mechanisms, including sounds, may help solve this eventuality.

What recommendations would you give to someone considering this product?

MS Teams really is a robust and proven tool. If the bandwidth is adequate, and they have a good hardware architecture, MS Teams will generate very positive results. Additionally, if you already have Office 365, you will have many advantages of using MS Teams.

Pros

  • Enables Productivity
  • Effective Service
  • Transparent
  • Helps Innovate

Katerina R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

has improved on our board meetings

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Microsoft Team integrates with slido easily, this makes adding participates on the board for events easy. It is also a greate tool for communication and chating.

What do you dislike most about this product?

Microsoft has no privacy.

What recommendations would you give to someone considering this product?

On Microsoft team meeting can be split in small rooms for proper dicussion hich is the best when working remotely

Pros

  • Performance Enhancing
  • Unique Features
  • Respectful
  • Over Delivered

Prateek B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Breaking Free from Skype: The Teams Advantage

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

In contrast to previous challenges with Skype, Microsoft Teams stands out by addressing performance issues, such as screen freezes and missing features. The switch to Teams was prompted not just by these limitations but also budget constraints, leading to the exploration of alternative solutions.

What is your favorite aspect of this product?

What sets Teams apart is its seamless integration with various Microsoft products, including SharePoint, DevOps, and streaming recordings. The desktop sharing quality, coupled with smooth control sharing, has become a standout feature, significantly enhancing collaboration and communication.

What do you dislike most about this product?

While Teams has proven reliable, a potential improvement could be the addition of multi-account support in the desktop app. This would enhance user convenience and streamline the user experience further.

What recommendations would you give to someone considering this product?

For those considering Teams, it's recommended to leverage its robust integration features with other Microsoft products. Additionally, users might find it beneficial to provide feedback and encourage the development of multi-account

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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