Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Abhishek A.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

All-in-One Communication Tool That Boosts Teamwork

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other similar products because it brings together chat, video calls, file sharing, and app integration in one platform. What I like is how well it connects with other Microsoft 365 tools like Outlook, Word, Excel, and SharePoint, which makes daily tasks easier and more organized. Teams also helps in real-time collaboration, where multiple people can work on the same document during a meeting or chat. The interface is user-friendly, and it supports both formal meetings and quick team conversations. It’s especially useful for remote or hybrid work, keeping everyone connected and on the same page.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its smooth integration with other Microsoft 365 apps like Outlook, Excel, and OneDrive. It makes my daily work easier because I can access files, schedule meetings, and chat with my team all in one place. I also like the way it supports both group and private chats, along with video calls, which helps in quick decision-making. The ability to share and edit documents live during a meeting saves a lot of time and improves teamwork.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that sometimes it becomes slow or unresponsive, especially when internet speed is low or when switching between chats and meetings. Also, managing notifications can be a bit confusing, as important messages are sometimes missed if not set properly. The search function could be better too—it’s not always easy to find old messages or files quickly. While it has many features, it can feel a bit heavy or overloaded for simple tasks.

What recommendations would you give to someone considering this product?

If you’re considering Microsoft Teams, I would recommend first making sure your team is comfortable using Microsoft 365 apps, as Teams works best with them. Take some time to explore its features like chat, meetings, file sharing, and calendar integration. Set up clear channels and notification settings to stay organized and avoid missing important updates. Also, give your team some basic training to get used to the interface. For better performance, use it on a stable internet connection. Overall, it’s a great tool for improving teamwork and communication, especially in remote or hybrid work setups.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Shirisha D.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Collaborative, powerful but can be little laggy

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Built in apps like forms and planner are really good for engaging meetings

What is your favorite aspect of this product?

This product makes teamwork and document sharing so effortless. Love it

What do you dislike most about this product?

Sometimes it gives perfomance issues. Closes suddenly

What recommendations would you give to someone considering this product?

I would tell them to just go for it. It's very convenient

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Spencer B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Microsoft Teams is great for business

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams and Slack are similar but the layout is one difference! The ability to make phone calls for TEAMS from landline or video call is a game changer since its included in the cost of the E3 licenses we currently have!

What is your favorite aspect of this product?

IM and phone calls either on phone or PC

What do you dislike most about this product?

In my honest opinion these emojis can become annoying and childish!

What recommendations would you give to someone considering this product?

This includes a bunch of items. File sharing, teams calls (phone or video), instant messaging and a bunch more!

Pros

  • Effective Service
  • Client Friendly Policies
  • Security Protects
  • Continually Improving Product

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