What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Abhishek A.
- Role: Industry Specific Role
- Industry: Electronics
- Involvement: End User of Application
Submitted Jun 2025
All-in-One Communication Tool That Boosts Teamwork
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out from other similar products because it brings together chat, video calls, file sharing, and app integration in one platform. What I like is how well it connects with other Microsoft 365 tools like Outlook, Word, Excel, and SharePoint, which makes daily tasks easier and more organized. Teams also helps in real-time collaboration, where multiple people can work on the same document during a meeting or chat. The interface is user-friendly, and it supports both formal meetings and quick team conversations. It’s especially useful for remote or hybrid work, keeping everyone connected and on the same page.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its smooth integration with other Microsoft 365 apps like Outlook, Excel, and OneDrive. It makes my daily work easier because I can access files, schedule meetings, and chat with my team all in one place. I also like the way it supports both group and private chats, along with video calls, which helps in quick decision-making. The ability to share and edit documents live during a meeting saves a lot of time and improves teamwork.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that sometimes it becomes slow or unresponsive, especially when internet speed is low or when switching between chats and meetings. Also, managing notifications can be a bit confusing, as important messages are sometimes missed if not set properly. The search function could be better too—it’s not always easy to find old messages or files quickly. While it has many features, it can feel a bit heavy or overloaded for simple tasks.
What recommendations would you give to someone considering this product?
If you’re considering Microsoft Teams, I would recommend first making sure your team is comfortable using Microsoft 365 apps, as Teams works best with them. Take some time to explore its features like chat, meetings, file sharing, and calendar integration. Set up clear channels and notification settings to stay organized and avoid missing important updates. Also, give your team some basic training to get used to the interface. For better performance, use it on a stable internet connection. Overall, it’s a great tool for improving teamwork and communication, especially in remote or hybrid work setups.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Shirisha D.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2025
Collaborative, powerful but can be little laggy
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Built in apps like forms and planner are really good for engaging meetings
What is your favorite aspect of this product?
This product makes teamwork and document sharing so effortless. Love it
What do you dislike most about this product?
Sometimes it gives perfomance issues. Closes suddenly
What recommendations would you give to someone considering this product?
I would tell them to just go for it. It's very convenient
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Spencer B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Microsoft Teams is great for business
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams and Slack are similar but the layout is one difference! The ability to make phone calls for TEAMS from landline or video call is a game changer since its included in the cost of the E3 licenses we currently have!
What is your favorite aspect of this product?
IM and phone calls either on phone or PC
What do you dislike most about this product?
In my honest opinion these emojis can become annoying and childish!
What recommendations would you give to someone considering this product?
This includes a bunch of items. File sharing, teams calls (phone or video), instant messaging and a bunch more!
Pros
- Effective Service
- Client Friendly Policies
- Security Protects
- Continually Improving Product
Please tell us why you think this review should be flagged.
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