What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Sanchit M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2025
Ms Teams simple and reliable solution
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Simple to use with effective voice and video conferencing
What is your favorite aspect of this product?
Screen sharing and white board
What do you dislike most about this product?
Often disconnect from internet/ intermittent behavior
What recommendations would you give to someone considering this product?
Can be used for simple and easy connect among all team member
Pros
- Enables Productivity
- Security Protects
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Souvik D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2025
The best tool for any company or startups
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is unique since it's a comprehensive collaboration platform that offers more than simply chat. Its greatest strength is how well it interacts with Word, Excel, and Outlook, among other Microsoft 365 products, allowing you to work on files, set up meetings, and communicate all in one location. Additionally, it provides enterprise-grade security, robust video conferencing, and integrated automation with Power Automate. Teams feels natural to businesses that currently use Microsoft products and simplifies work management on a single, safe platform.
What is your favorite aspect of this product?
The ease with which Microsoft Teams integrates with Microsoft 365 is my favorite feature. It saves a ton of context switching and makes collaboration feel natural to be able to chat, join a video session, and co-edit a Word or Excel document all in one location.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that it can feel cluttered and overwhelming, especially for new users. With so many tabs, channels, and notifications, it sometimes takes extra effort to stay organized and find what you need quickly.
What recommendations would you give to someone considering this product?
I would suggest a few things if you're thinking about using Microsoft Teams: Make the most of the Microsoft 365 integration if your team is already using Office, OneDrive, or Outlook. Establish clear channel structures as soon as possible because too many files and chats can quickly become disorganized. Teach your team best practices; even basic instructions on how to set up meetings, share files, and receive notifications can facilitate adoption.
Pros
- Performance Enhancing
- Efficient Service
- Acts with Integrity
- Client's Interest First
Cons
- Less Reliable
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
Kayode F.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2025
All-in-One Desk for Structured Collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Well, compared to Slack, Zoom, or Google Meet, Teams feels more like an “all-in-one office in one tab”. For those already living in the Microsoft 365 ecosystem, Teams is a no-brainer.
What is your favorite aspect of this product?
As a content writer juggling brand guidelines, social copy drafts, and team reviews, the real-time co-editing in Teams saved my sanity more than once. So, I would say that's a major fact and part that I love about Teams.
What do you dislike most about this product?
Even though I'm used to the product now, I would still say itcan feel a bit corporate and clunky at first. Let’s be honest... Teams isn’t the slickest UI out there. As a creative, I sometimes found the interface uninspiring and the navigation a little stiff.
What recommendations would you give to someone considering this product?
For those considering Microsoft Teams; they can use it if: • their clients or company already use Microsoft 365 • they need to collaborate closely with a team on files and meetings • they are VAs managing inboxes/calendars, or a writer working with multiple stakeholders
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
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