Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Sanchit M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Ms Teams simple and reliable solution

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Simple to use with effective voice and video conferencing

What is your favorite aspect of this product?

Screen sharing and white board

What do you dislike most about this product?

Often disconnect from internet/ intermittent behavior

What recommendations would you give to someone considering this product?

Can be used for simple and easy connect among all team member

Pros

  • Enables Productivity
  • Security Protects
  • Continually Improving Product
  • Reliable

Souvik D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

The best tool for any company or startups

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is unique since it's a comprehensive collaboration platform that offers more than simply chat. Its greatest strength is how well it interacts with Word, Excel, and Outlook, among other Microsoft 365 products, allowing you to work on files, set up meetings, and communicate all in one location. Additionally, it provides enterprise-grade security, robust video conferencing, and integrated automation with Power Automate. Teams feels natural to businesses that currently use Microsoft products and simplifies work management on a single, safe platform.

What is your favorite aspect of this product?

The ease with which Microsoft Teams integrates with Microsoft 365 is my favorite feature. It saves a ton of context switching and makes collaboration feel natural to be able to chat, join a video session, and co-edit a Word or Excel document all in one location.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can feel cluttered and overwhelming, especially for new users. With so many tabs, channels, and notifications, it sometimes takes extra effort to stay organized and find what you need quickly.

What recommendations would you give to someone considering this product?

I would suggest a few things if you're thinking about using Microsoft Teams: Make the most of the Microsoft 365 integration if your team is already using Office, OneDrive, or Outlook. Establish clear channel structures as soon as possible because too many files and chats can quickly become disorganized. Teach your team best practices; even basic instructions on how to set up meetings, share files, and receive notifications can facilitate adoption.

Pros

  • Performance Enhancing
  • Efficient Service
  • Acts with Integrity
  • Client's Interest First

Cons

  • Less Reliable
  • Less Caring
  • Wastes Time

Kayode F.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

All-in-One Desk for Structured Collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Well, compared to Slack, Zoom, or Google Meet, Teams feels more like an “all-in-one office in one tab”. For those already living in the Microsoft 365 ecosystem, Teams is a no-brainer.

What is your favorite aspect of this product?

As a content writer juggling brand guidelines, social copy drafts, and team reviews, the real-time co-editing in Teams saved my sanity more than once. So, I would say that's a major fact and part that I love about Teams.

What do you dislike most about this product?

Even though I'm used to the product now, I would still say itcan feel a bit corporate and clunky at first. Let’s be honest... Teams isn’t the slickest UI out there. As a creative, I sometimes found the interface uninspiring and the navigation a little stiff.

What recommendations would you give to someone considering this product?

For those considering Microsoft Teams; they can use it if: • their clients or company already use Microsoft 365 • they need to collaborate closely with a team on files and meetings • they are VAs managing inboxes/calendars, or a writer working with multiple stakeholders

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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