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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3035 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Abiodun O.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

The ultimate collaboration hub for an organisation

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What differentiates Microsoft Teams is its unmatched integration within the Microsoft 365 ecosystem. Whether you're working in Word, Excel, PowerPoint, or SharePoint, everything is accessible within Teams, making collaboration seamless and centralized.

What is your favorite aspect of this product?

Teams enables persistent chat channels, file sharing, and virtual meetings all within one platform, reducing the need to switch between applications. Microsoft's security and compliance capabilities are another standout.

What do you dislike most about this product?

It might seem complex for new users due to the breadth of features

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams for mid-to-large organizations deeply invested in the Microsoft ecosystem. It excels at facilitating collaboration across chat, document co-authoring, file storage, and video which are all within a secure and managed framework.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tierra L.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Microsoft teams has some of my favorite features

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

I think what differentiates Microsoft teams from other products is that it is super easy to do a video conference call and add members of your team onto the call. Other applications had glitches more often than Microsoft teams so that’s what I would say differentiates it

What is your favorite aspect of this product?

I love the video feature and the transcribe feature of Microsoft teams. It’s really easy to do a video call and to transcribe that call into Notes. so then I can go back and look at what we spoke about during our meeting.

What do you dislike most about this product?

I dislike the glitches that happen during the video calls. Sometimes when I schedule a meeting and I hop on that call with colleague and my camera is on, my face won’t show up in the call. It’ll glitch the whole time. And that really frustrates me sometimes.

What recommendations would you give to someone considering this product?

I would say try the product out because the video calls for meetings and the transcribe feature is really worth it overall, because those are my favorite features of Microsoft teams and then just go from there.

Pros

Fair
Transparent
Helps Innovate
Continually Improving Product

Kunjan D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Great for Teamwork, But Needs More Flexibility and

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Deep Microsoft 365 Integration – Seamlessly connects with Outlook, OneDrive, SharePoint, Planner, and the whole Microsoft 365 suite. All-in-One Platform – Combines chat, meetings, calls, and file collaboration in a single hub, reducing the need for multiple apps. Enterprise-Grade Security & Compliance – Built with Microsoft’s security framework, meeting strict compliance standards for regulated industries. Customization & Extensibility – Supports third-party apps, connectors, and custom workflows with Power Automate and Power BI integration.

What is your favorite aspect of this product?

The best part of Teams is how it keeps everyone connected and on the same page, whether we’re working remotely or in the office.

What do you dislike most about this product?

I find the interface a bit cluttered at times, and navigating between chats, channels, and files could be more intuitive.

What recommendations would you give to someone considering this product?

If your organization already uses Microsoft 365, Teams is the best choice since it integrates seamlessly with Outlook, SharePoint, and OneDrive.

Pros

Performance Enhancing
Trustworthy
Unique Features
Inspires Innovation

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Abiodun O.

The ultimate collaboration hub for an organisation

Likeliness to Recommend

Pros

Tierra L.

Microsoft teams has some of my favorite features

Likeliness to Recommend

Pros

Kunjan D.

Great for Teamwork, But Needs More Flexibility and

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization