Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Kunal H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent Product and Security

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its functionality and security features

What is your favorite aspect of this product?

Functionality and accessibility

What do you dislike most about this product?

Sometimes it lags

What recommendations would you give to someone considering this product?

To increase updates to make product more valuablable

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Sanket p.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

MS Teams made virtual conferencing simple.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

microsoft Teams is a secure and good video conferencing tool developed by microsoft,it comes with the faith of microsoft and trust of thousands of vendors. it has multiple features which makes it unique on any given day, we have integrated it with many third party apps and it worked really well.

What is your favorite aspect of this product?

Microsoft Teams is simple and very intuitive video conferencing tool, we can record the meetings and share it across on the different integrated enviroments. the quality of video and audio during the call gets maintain very well and we have experienced very positive response from clients as well. overall MS Team is a good fit for any sort of Org looking for a communication tool.

What do you dislike most about this product?

Ms teams behaves little oddly sometimes, sometimes it just does not show my current status, i manually have to set it. i have experienced some crashes during the meeting but i was not sure why this happend maybe because of the internet.

What recommendations would you give to someone considering this product?

Ms teams is a worth trying if you are looking for a perfect video conferencing tool. i would highly recommend this tool for medium to large org. small organization can opt for any other options available in the market because teams might be little expensive at the first place.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Fair

Cons

  • Inhibits Innovation

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Efficient and User-Friendly Collaboration Platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Seamless integration with Microsoft Office tools, particularly Microsoft Outlook, sets Teams apart. While other platforms offer commendable Outlook plug-ins, Teams distinguishes itself with a smooth and straightforward integration, benefiting from being developed by the same company. The backing of one of the world's leading software companies further ensures that Teams receives top-tier support, enhancing its overall reliability and user experience.

What is your favorite aspect of this product?

The close integration of Teams and Outlook simplifies the coordination of my calendar, meetings, video calls, and voice calls. I can't envision reverting to a time before Teams existed; it truly encompasses all the essential features for seamless collaboration with my teammates.

What do you dislike most about this product?

I believe there's room for improvement in the Search functionality. While it functions on a fundamental level, the current implementation lacks the effectiveness and convenience that would enhance the overall user experience. As someone who frequently revisits conversations, I rely on a more efficient search process. Although I can generally locate what I need, I express the desire for a more refined and polished Search feature.

What recommendations would you give to someone considering this product?

For businesses entrenched in the Microsoft ecosystem or heavily dependent on Office tools and collaborative teamwork, Teams emerges as an excellent solution. It proves particularly advantageous for companies with employees working remotely, offering reliability and significant utility for effective communication and collaboration.

Pros

  • Reliable
  • Unique Features
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Performance Enhancing

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