Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Pavel K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Good business soft to have a decent communication

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and a lot of integrated features, besides there are no any decent alternatives

What is your favorite aspect of this product?

My favorite aspect is that it's working without bugs and errors, cause we use Microsoft Teams absolutely everywhere

What do you dislike most about this product?

The most problem is constant bugs and errors in integration with other systems, all other features usually work fine

What recommendations would you give to someone considering this product?

It is a good product for business and can be integrated almost anywhere in your systems

Pros

  • Inspires Innovation
  • Client's Interest First
  • Continually Improving Product
  • Saves Time

Cons

  • Vendor Friendly Policies
  • Less Friendly Negotiation
  • Inhibits Innovation

Simran T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Messaging and file sharing platform with security

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Basically whatever we upload it will be put on our domain like mywebsite.sharepoint.com where my all files are safe and easy to share internally and externally as well as it will entra admin as well to use the microsoft admin and implement azure services with it to use the product internally

What is your favorite aspect of this product?

Best part is the security and easy sharing of files as well as meeting connection with the chat app as well as meeting with team on time within the app and now it will used for connecting with team on audio as well as calling whenever required share screening also available in it

What do you dislike most about this product?

Nothing from my end it is best product for sharing and chatting the files in the teams and sharing the group

What recommendations would you give to someone considering this product?

best product who is taking for internal communication and file sharing as well as doing meeting between the clients as well as working on the stuffs like file sharing whiteboard as well as using the azure services like copolit internally

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shrishail K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Reliable collaboration platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

No other software can make comparison. As this software gives more unique features.

What is your favorite aspect of this product?

Collaborative platform, seamless calling, messaging, screens sharing. Limitless whiteboard..

What do you dislike most about this product?

There is nothing I can say about this. This software gives highly satisfying features.

What recommendations would you give to someone considering this product?

This is the most useful software for the collaboration, seamless video calling, screen sharing, messaging, limitless whiteboard..

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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