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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3034 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2024

Fairly easy to use and intuitive.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robin M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Powerful Collaboration, Needs Enhanced Features

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

1. Teams integrates seamlessly with Microsoft 365 applications like Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook, providing a unified experience for users. 2. Teams combines chat, video meetings, voice calling, and file collaboration into a single platform. 3. Real-time co-authoring and editing of documents directly within the Teams streamline workflows and enhance the productivity. 4. Teams offers robust meeting capabilities, including scheduling, screen sharing, meeting recording, and live captions. 5. Options for users to customize the user interface and user experience to fit their workflows.

What is your favorite aspect of this product?

1. Can access all integrated Microsoft 365 services with a single sign-on. 2. Automate repetitive tasks and workflows with Power Automate, which integrates seamlessly with Teams to boost productivity and streamline processes. 3. Integration with Outlook allows users to transition email conversations into Teams chats or calls. 4. The ability to search across all documents, chats, and files within the Teams and Microsoft 365 ecosystem. 5. Access to detailed analytics and reporting through Power BI integration helps track project progress and team performance. 6.Teams allows multiple users to simultaneously edit and comment on documents.

What do you dislike most about this product?

1. The application can be slow to start. When trying to quickly join meetings or access information. 2. Notifications can sometimes be delayed, causing missing of important messages or updates. 3. Teams has limited capabilities when offline, restricting access to chats, files, and other essential features without an internet connection. 4. Integrations with other Microsoft 365 applications or third-party tools can be buggy. 5. The vast array of features and integrations can be overwhelming for new users. 6. Teams can consume a significant amount of system resources, including CPU and memory, which can slow down other applications.

What recommendations would you give to someone considering this product?

1. Take advantage of Teams’ integrations with other Microsoft 365 apps like OneDrive, SharePoint, Outlook, and Planner. 2. Organize your teams with appropriate channels and tabs to keep discussions focused and information easily accessible. 3. Use Power Automate to create workflows that can automate repetitive tasks and improve efficiency. 4. Invest in training sessions for your team to help them understand how to use Teams effectively. 5. Ensure that your devices meet the recommended system requirements to avoid performance issues. 6. Customize your notification settings to ensure you receive important alerts.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Sandeep Singh H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Best video conferencing and team management tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft has a wide range of integrations with other tools which makes it different.

What is your favorite aspect of this product?

its a user friendly interface and it can be automated very easily.

What do you dislike most about this product?

I have nothing to dislike yet.

What recommendations would you give to someone considering this product?

I highly recommend this tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Fairly easy to use and intuitive.

Likeliness to Recommend

Pros

Robin M.

Powerful Collaboration, Needs Enhanced Features

Likeliness to Recommend

Pros

Sandeep Singh H.

Best video conferencing and team management tool

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization