What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Included with Office365 but not always easy to use
Likeliness to Recommend
Pros
- Includes Product Enhancements
- Generous Negotitation
- Helps Innovate
- Reliable
Cons
- Slower Product Innovation
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Rene W.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, great for collaboration.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I have only used internally developed instant messaging services previously, and I am unlikely to go looking for a replacement after using Teams.
What is your favorite aspect of this product?
My favourite aspect is the loop component, particularly in support of preparation for meetings and tracking outstanding tasks. Using the loop component removes the bulky track changes in documents, and also the need to compare documents when changes misalign due to multiple user updates. This is particularly helpful when updating smaller sections or for urgent updates.
What do you dislike most about this product?
Instability of the application following a significant update. Changes are driven by MS rollout and can feel unexpected and chaotic if a feature suddenly becomes glitchy.
What recommendations would you give to someone considering this product?
To push the use of the Teams function and channels for pushing information through the company. Emails are great but can be overwhelming, however, the use of channels ensures users can review industry updates, governance changes etc in appropriate channels that are searchable and date-stamped when they have the time without missing critical emails due to overload.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Reliable
Please tell us why you think this review should be flagged.
Cody N.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2023
Easy to use and integrate
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is a great tool for working together with others. It's special because it makes it easy to share files during conversations, which is handy for keeping track of things.
What is your favorite aspect of this product?
It works together with your calendar and email all in one place, so you don't have to switch between different apps. Plus, it works really well with a service called OneDrive, which helps you share and work on files with your team.
What do you dislike most about this product?
One of the things I don't like about this product is how it can be sensitive to outdated drivers. If your drivers aren't up-to-date, it can seriously slow down the app and even cause problems like video issues. For instance, a recent app update once caused my video to stop working until I updated my drivers to fix it. It can be a bit frustrating when you just want things to work smoothly.
What recommendations would you give to someone considering this product?
Teams can be quite active with notifications. Customize your notification settings to avoid unnecessary distractions, especially if you're part of multiple teams or channels.
Please tell us why you think this review should be flagged.
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