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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3040 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Gaurav a.

Role: Consultant
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to install comes with Microsoft default strea

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Teams have all the features such as calling, chatting, video sharing etc. it comes with the MS suite so it's easy to implement and get started

What is your favorite aspect of this product?

it comes with the MS suite so it's easy to implement and get started

What do you dislike most about this product?

Security is a main issue, I received two Junk calls from a local number when I picked it up. it says we are calling from Barclays Bank etc. Which I can make out is a fraud call I am not sure, how I can get a direct call on my teams via some random mobile number.

What recommendations would you give to someone considering this product?

Teams need to improve on the security features and integrate with other third-party products such as Jira

Pros

Inspires Innovation
Appreciates Incumbent Status
Continually Improving Product
Reliable

Cons

Security Frustrates
Inhibits Innovation

Priya J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

powerful and comprehensive collaboration platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integrated Ecosystem: Microsoft Teams is deeply integrated with other Microsoft 365 applications, including Word, Excel, PowerPoint, and SharePoint. This seamless integration promotes a unified workflow and enables efficient document sharing and co-editing.

What is your favorite aspect of this product?

Chat and Messaging: Teams' chat functionality is robust and versatile, allowing one-on-one and group conversations. The threaded conversation view helps keep discussions organized, and rich formatting options make it suitable for both casual and professional communication. Video and Audio Calls: Teams offers high-quality video and audio calling with features like screen sharing, meeting recording, and the ability to schedule meetings directly from the platform. The "Together Mode" provides a unique way to conduct virtual meetings with a sense of presence.

What do you dislike most about this product?

Learning Curve: For users new to Microsoft Teams, there can be a learning curve, especially when navigating the extensive set of features. However, once familiarized, it becomes highly effective. Resource Intensive: Teams can be resource-intensive, especially on older computers. Running it alongside other Microsoft 365 apps may require capable hardware to maintain smooth performance.

What recommendations would you give to someone considering this product?

Its tight integration with Microsoft 365 applications and security measures make it an attractive choice for organizations seeking a unified digital workplace. The learning curve and resource demands may pose initial challenges, but the overall experience and capabilities make it a top choice for businesses looking to enhance their collaboration and productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Swapnil K.

Role: Consultant
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Best tool for Video Conference

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Its look and screentime is quite interesting

What is your favorite aspect of this product?

The visualization and mode of invitation is simple and easy

What do you dislike most about this product?

Nothing to highlight

What recommendations would you give to someone considering this product?

It's more than just chat. You can use the chat window in Teams to have quick conversations with your colleagues.

Pros

Effective Service
Inspires Innovation
Acts with Integrity
Over Delivered

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Gaurav a.

Easy to install comes with Microsoft default strea

Likeliness to Recommend

Pros

Cons

Priya J.

powerful and comprehensive collaboration platform

Likeliness to Recommend

Pros

Swapnil K.

Best tool for Video Conference

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Zoom Workplace

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization