What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
Mobile App
File Sharing Collaboration
Employee Engagement
Task Management
Employee Directory
Document Management
Networked Enterprise
Virtual Offices
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Halimat O.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Jul 2025
Great for Working Together,
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
What makes Microsoft Teams different from other similar products is how well it brings everything you need to work together into one place. You can chat, call, hold meetings, share files, and even work on Word or Excel documents without leaving the app. It’s tightly connected to other Microsoft tools like Outlook, OneDrive, and Office 365, so it feels smooth and connected if you're already using Microsoft products.
What is your favorite aspect of this product?
My favourite aspect of Microsoft Teams is that it puts chat, meetings, and document collaboration all in one place. You can talk to your team, jump on a video call, and work on the same file together
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that it can feel complicated and cluttered, especially for new users. There are so many tabs, channels, and notifications.
What recommendations would you give to someone considering this product?
I would say If you're thinking about using Microsoft Teams, it's a great choice for bringing your team together in one place—especially if you're already using Microsoft tools like Word, Excel, and Outlook.
Pros
- Caring
- Saves Time
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
Rosaline S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2025
My experience with Microsoft teams.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It has helped us improve team productivity as it allows quick access to important files, tools and conversations.
What is your favorite aspect of this product?
I love how it combines video meetings, chats , task management and file sharing while ensuring high quality videos , love captions and meeting recordings. I also love the fact that it is available on windows , Mac , iOS and Android.
What do you dislike most about this product?
The free version is limited.
What recommendations would you give to someone considering this product?
Yes I recommend.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Olusola A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
A Powerful Tool for Collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out for its deep integration with Microsoft 365, allowing seamless collaboration across apps like Outlook, SharePoint, OneDrive, and Word/Excel—all within one unified platform.
What is your favorite aspect of this product?
My favourite aspect of Microsoft Teams is its seamless integration of chat, meetings, file sharing, and collaboration tools in one place, making teamwork efficient and centralized.
What do you dislike most about this product?
What I dislike most is that navigation can feel cluttered and overwhelming, especially for new users or large teams with many channels and tabs.
What recommendations would you give to someone considering this product?
Ensure your team is trained on how to use Teams effectively, especially around channel organization and app integrations, to get the most out of its powerful collaboration features.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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