What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

Mobile App

84

File Sharing Collaboration

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Networked Enterprise

81

Virtual Offices

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Halimat O.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Great for Working Together,

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

What makes Microsoft Teams different from other similar products is how well it brings everything you need to work together into one place. You can chat, call, hold meetings, share files, and even work on Word or Excel documents without leaving the app. It’s tightly connected to other Microsoft tools like Outlook, OneDrive, and Office 365, so it feels smooth and connected if you're already using Microsoft products.

What is your favorite aspect of this product?

My favourite aspect of Microsoft Teams is that it puts chat, meetings, and document collaboration all in one place. You can talk to your team, jump on a video call, and work on the same file together

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can feel complicated and cluttered, especially for new users. There are so many tabs, channels, and notifications.

What recommendations would you give to someone considering this product?

I would say If you're thinking about using Microsoft Teams, it's a great choice for bringing your team together in one place—especially if you're already using Microsoft tools like Word, Excel, and Outlook.

Pros

  • Caring
  • Saves Time
  • Helps Innovate
  • Reliable

Rosaline S.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

My experience with Microsoft teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has helped us improve team productivity as it allows quick access to important files, tools and conversations.

What is your favorite aspect of this product?

I love how it combines video meetings, chats , task management and file sharing while ensuring high quality videos , love captions and meeting recordings. I also love the fact that it is available on windows , Mac , iOS and Android.

What do you dislike most about this product?

The free version is limited.

What recommendations would you give to someone considering this product?

Yes I recommend.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Olusola A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

A Powerful Tool for Collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Microsoft 365, allowing seamless collaboration across apps like Outlook, SharePoint, OneDrive, and Word/Excel—all within one unified platform.

What is your favorite aspect of this product?

My favourite aspect of Microsoft Teams is its seamless integration of chat, meetings, file sharing, and collaboration tools in one place, making teamwork efficient and centralized.

What do you dislike most about this product?

What I dislike most is that navigation can feel cluttered and overwhelming, especially for new users or large teams with many channels and tabs.

What recommendations would you give to someone considering this product?

Ensure your team is trained on how to use Teams effectively, especially around channel organization and app integrations, to get the most out of its powerful collaboration features.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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