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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1823 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 80

Instant Messaging

Calendars

Mobile App

File Sharing Collaboration

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

CA Maya K.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2025

Seamless Collaboration for Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams stands out for its tight integration with Microsoft 365, combining chat, video calls, file sharing and collaboration in one platform. Its enterprise-level security and accessibility make it ideal for organizations.

What is your favorite aspect of this product?

I appreciate the unified workspace where meetings, messaging, and document collaboration happen seamlessly in real time.

What do you dislike most about this product?

The interface can feel cluttered, and notifications can become overwhelming if not managed properly.

What recommendations would you give to someone considering this product?

Microsoft Teams is excellent for organizations already using Microsoft 365. Proper setup and notification management can maximize productivity and reduce distractions.

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

Fridah G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Centralized communication hub. unmatched support.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I have been using Teams for the past 5 years and it has never disappointed at all. It enables me and my team members to chat, make video/audio calls, share files and collaborate on documents in real-time. The integration is straightforward and seamless with other Microsoft tools or other third-party tools.

What is your favorite aspect of this product?

I like after seamlessly integrating Teams with OneDrive we store our recordings from the meetings and also share files securely. Also another advantage of using Teams is the proactive and responsive customer support always providing assistance 24/7.

What do you dislike most about this product?

Too much notifications if they become unmanageable they're overwhelming.

What recommendations would you give to someone considering this product?

It's an all-in-one centralized hub for meetings, calling and video conferencing and sharing files and collaborating on documents in real-time.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Daniel V.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Great Collaboration tool in the MS environment

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's integrated into Microsoft ecosystem (Outlook, Excel, etc...). Because of that - it perfectly works with those systems and makes it very easy to collaborate with others on projects.

What is your favorite aspect of this product?

Love the ability to quickly message or video chat anyone in my company. It helps solve problems quickly and efficiently.

What do you dislike most about this product?

Stability can be spotty sometimes. I have to restart Teams if I feel something is off. And it is a resource hog on my computer, so depending on what I'm working on, I might turn it off.

What recommendations would you give to someone considering this product?

It's a great collaboration tool - especially if already are in the MS ecosystem.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

CA Maya K.

Seamless Collaboration for Teams

Likeliness to Recommend

Pros

Fridah G.

Centralized communication hub. unmatched support.

Likeliness to Recommend

Pros

Daniel V.

Great Collaboration tool in the MS environment

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

Mobile App

File Sharing Collaboration

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support