What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Zeeshan F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful integration with a learning curve.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself with its deep integration with Office 365, advanced collaboration tools like real-time document editing, reliable security features, and extensive app integrations, creating a user friendly environment.

What is your favorite aspect of this product?

My favourite aspect is its seamless integration with Office 365, which enhances productivity by allowing real-time document collaboration and streamlined communication within a single platform.

What do you dislike most about this product?

The extensive feature set can be overwhelming initially, but it ultimately provides a comprehensive and highly integrated solution for all collaboration and communication needs.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams for its powerful integration with Office 365 and robust collaboration features, but be prepared for an initial learning curve to fully leverage its capabilities.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Robin M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful Collaboration, Needs Enhanced Features

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

1. Teams integrates seamlessly with Microsoft 365 applications like Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook, providing a unified experience for users. 2. Teams combines chat, video meetings, voice calling, and file collaboration into a single platform. 3. Real-time co-authoring and editing of documents directly within the Teams streamline workflows and enhance the productivity. 4. Teams offers robust meeting capabilities, including scheduling, screen sharing, meeting recording, and live captions. 5. Options for users to customize the user interface and user experience to fit their workflows.

What is your favorite aspect of this product?

1. Can access all integrated Microsoft 365 services with a single sign-on. 2. Automate repetitive tasks and workflows with Power Automate, which integrates seamlessly with Teams to boost productivity and streamline processes. 3. Integration with Outlook allows users to transition email conversations into Teams chats or calls. 4. The ability to search across all documents, chats, and files within the Teams and Microsoft 365 ecosystem. 5. Access to detailed analytics and reporting through Power BI integration helps track project progress and team performance. 6.Teams allows multiple users to simultaneously edit and comment on documents.

What do you dislike most about this product?

1. The application can be slow to start. When trying to quickly join meetings or access information. 2. Notifications can sometimes be delayed, causing missing of important messages or updates. 3. Teams has limited capabilities when offline, restricting access to chats, files, and other essential features without an internet connection. 4. Integrations with other Microsoft 365 applications or third-party tools can be buggy. 5. The vast array of features and integrations can be overwhelming for new users. 6. Teams can consume a significant amount of system resources, including CPU and memory, which can slow down other applications.

What recommendations would you give to someone considering this product?

1. Take advantage of Teams’ integrations with other Microsoft 365 apps like OneDrive, SharePoint, Outlook, and Planner. 2. Organize your teams with appropriate channels and tabs to keep discussions focused and information easily accessible. 3. Use Power Automate to create workflows that can automate repetitive tasks and improve efficiency. 4. Invest in training sessions for your team to help them understand how to use Teams effectively. 5. Ensure that your devices meet the recommended system requirements to avoid performance issues. 6. Customize your notification settings to ensure you receive important alerts.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jeroen O.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Microsoft Teams is a solid tool for your company

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a practical and convenient tool for your daily contact with your team. What makes it so good is its combination of communication, scheduling and file sharing and organisation. In this, Teams is robust and solid and sets itself apart from other products. Other products may do individual parts better, but that combination of facets makes Teams very valuable.

What is your favorite aspect of this product?

The versatility of Teams is one of my favourite aspects. Especially in combination with the many add-ons. And also the fact that I can still send gifs to colleagues is very important to me.

What do you dislike most about this product?

Oh, there are plenty of those. My biggest dislike at the moment is the download kind of pop-up that appears on screen after you download something from a colleague. It hangs over icons that you actually have to use again after downloading it. And this is just one example. But nevertheless, it's definitely a handy tool.

What recommendations would you give to someone considering this product?

It works, it's robust and its helpful for your business. Especially if you work with multiple teams inside your organization.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements
  • Appreciates Incumbent Status

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