What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Prathamesh M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great tool for team collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is highly efficient and very affordable compared to other products like zoom. It is less expensive than zoom and the price is a fair value on return on investment. It is quite easy to integrate with other Microsoft products.

What is your favorite aspect of this product?

The user interface is extremely helpful and easy to use for inexperienced users. The application is lite in nature and easily loads on most of the devices. Upgrades are frequent and new versions are well versed with security issues. They come with many features that can be used for file sharing, instant messaging, and integration to various applications. The team support is helpful and knowledgeable.

What do you dislike most about this product?

The product sometimes gives issue with the updated version. There is chance that we might require to reboot our machines to make the updated version fully functional. There is also a sync issue that happens after the update takes place. Though eventually the sync happens, but we require to wait for some time for that to happen and it can become quite an inconvenience to do that in middle of the meetings.

What recommendations would you give to someone considering this product?

This product suits every organization irrespective of its size. Highly efficient product to purchase if you are looking for team collaboration and long meetings with no issues. High return on value and suits other Microsoft applications very well.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Irfan H.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Easy to use but price depends on subscription type

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

User friendly and can use multiple accounts to login on single device.

What is your favorite aspect of this product?

Call conferences and screen sharing with multiple account login.

What do you dislike most about this product?

Keyboard and mouse control lags sometimes and product support is costly

What recommendations would you give to someone considering this product?

Easy deployment and manageability

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Bryan H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Powerful features in an all-inclusive solution.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams makes everything streamlined for workplace efficiency. Compared to other products, Microsoft is in a league of its own. From Powerpoint to Word document updates, it helps significantly to have everything all under one roof. It has also enabled our company to become fully remote as we've built processes and collaboration around Microsoft Teams.

What is your favorite aspect of this product?

Making live edits to Microsoft files, such as Powerpoint presentations, saves our marketing team so much time. This keeps collaboration streamlined instead of going back and forth over email. The collaboration capabilities also allow us to have less calls and more time dedicated to tasks, productivity, and meaningful projects.

What do you dislike most about this product?

I wish we had more control over online status updates. Microsoft Teams will automatically switch you to "Away" after a very short period of time. Being able to stay "Available" for an extended period of time would be helpful for times when we have our head down in focus-heavy tasks.

What recommendations would you give to someone considering this product?

I would recommend Microsoft Teams to any mid-level organization that needs a reliable system for task management, communication, and workplace collaboration. There's a reason it is the top option across a wide variety of industries.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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