What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

81

Content Management

81

Employee Directory

81

Workflow & Approvals

81

Networked Enterprise

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Nirmesh S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

A business messaging app with plethora of feature

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The use case and the integration of almost all SaaS applications and with Microsoft's other applications platforms help businesses in improving overall productivity.

What is your favorite aspect of this product?

Integration with third-party SaaS applications which helps the user experience in the business

What do you dislike most about this product?

The license and the cost is one of the hindrances apart from that there are no dislikes or complaints with teams.

What recommendations would you give to someone considering this product?

Mobile applications can have more integration with other products which work seamlessly in laptops/desktops.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

MATHEWS R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Teams allows you to organize communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams offers high-quality video and audio conferencing with features like screen sharing, meeting recording, and background effects. It's especially useful for remote or hybrid teams. Security and Compliance

What is your favorite aspect of this product?

reliability

What do you dislike most about this product?

Team Size Limitations Notification Overload

What recommendations would you give to someone considering this product?

reduce notification and improve search functionality

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rahul K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful collaboration, but can be overwhelming.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Microsoft 365, allowing seamless collaboration on Word, Excel, and PowerPoint documents. It offers robust chat, video conferencing, file sharing, and task management features, all within a unified platform. Teams also supports advanced security, compliance, and enterprise-level administration, making it particularly suited for organizations already using Microsoft’s ecosystem.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. It makes collaborating on documents, spreadsheets, and presentations within the app incredibly efficient, allowing users to work in real-time without leaving the platform. This centralizes communication and productivity tools, streamlining workflows for teams.

What do you dislike most about this product?

One of the drawbacks of Microsoft Teams is its complexity and steep learning curve, especially for new users. With so many features, settings, and integrations, it can feel overwhelming to navigate, particularly for smaller teams or those unfamiliar with Microsoft’s ecosystem. Additionally, it can become slow or cluttered when too many channels and files accumulate.

What recommendations would you give to someone considering this product?

For someone considering Microsoft Teams, I'd recommend ensuring your organization already uses or plans to adopt Microsoft 365, as Teams integrates best with those tools. Take time to familiarize yourself with its features and settings, as it can be complex. Start with clear structure and organization in your teams, channels, and permissions to avoid clutter. Also, encourage team members to utilize Teams for both communication and collaboration to fully leverage its capabilities, especially for file sharing and co-editing. Lastly, invest time in training to ensure everyone gets the most out of the platform.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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