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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1763 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Dwayne D.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use, better than most alternatives

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The price is great in comparison to products that offer similar features.

What is your favorite aspect of this product?

It is very easy to do meetings and calls. Also sharing documents and working in groups.

What do you dislike most about this product?

Does not allow multiple accounts in one app.

What recommendations would you give to someone considering this product?

It is worth it, definitely give it a try.

Pros

Client's Interest First
Transparent
Friendly Negotiation
Continually Improving Product

Cons

Less Efficient Service
Less Caring
Wastes Time

Andrew P.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Incredible Functionality and Easily Implemented

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is so much more than a video conferencing platform, it is a complete digital workplace that allows collaboration, file sharing, task management, calendar integration, team management, phone calls, and so much more.

What is your favorite aspect of this product?

I love the file sharing capabilities within Microsoft Teams and the ease of sharing with people within my organization. I also love the task management integration through Tasks by Planner and To-Do to help manage projects within my team and ensure tasks are being completed on time with accountability.

What do you dislike most about this product?

Honestly, the part I like the least is the audio phone call capabilities. It works fine, but sometimes when calling outside numbers there is a noticeable delay in the audio that can hinder conversations.

What recommendations would you give to someone considering this product?

I highly recommend Microsoft Teams for any organization that is looking for an all-in-one solution for file sharing, email, calendar integration, video conferencing, and task management with the teams of your organization. It is a fantastic product with more capabilities than you will ever need, yet can be used by any employee. You won't be disappointed.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Vladimir Š.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Features disappoint

Likeliness to Recommend

2 /10

What differentiates Microsoft Teams from other similar products?

It just feels outdated. I only use it because we must use it as a collaboration tool.

What is your favorite aspect of this product?

None, really.

What do you dislike most about this product?

Pretty much everything. UX, features, especially the integrated document editor that often breaks the document layout.

What recommendations would you give to someone considering this product?

Keep looking!

Pros

Includes Product Enhancements
Security Protects

Cons

Slower Product Innovation
Inhibits Innovation
Commodity Features

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Dwayne D.

Easy to use, better than most alternatives

Likeliness to Recommend

Pros

Cons

Andrew P.

Incredible Functionality and Easily Implemented

Likeliness to Recommend

Pros

Vladimir Š.

Features disappoint

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support