What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Saqib A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic product, but suffers performance issues

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Single, unified experience that brings together all tools, info, and resources into an integrated solution. Security, compliance and privacy built right into the product. No need to jump from tool to tool as Teams provides a single system of engagement.

What is your favorite aspect of this product?

Teams is a hub for teamwork that transcends chat, meeting, and calling. It is a one-stop shop for employees where people can work every day.

What do you dislike most about this product?

Slow performance. Limited customization and branding options.

What recommendations would you give to someone considering this product?

Microsoft Teams has introduced new capabilities to help support hybrid work. It helps consolidate costs and reduce total cost of ownership. It can become a single destination for your employees that provides a curated experience based on job role and location. New employee experience platform call Viva is built right into Teams and it empowers employees and leaders to stay informed, ensure productivity / well-being, align with company's mission / objectives, grow / upskill in the flow of work and have knowledge delivered just in time.

Pros

  • Trustworthy
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Wastes Time
  • Charges for Enhancements

Rewa P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic product, simple, easy and user friendly

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

User friendly interface and easy to maintain

What is your favorite aspect of this product?

Messaging , Video conference with custom background

What do you dislike most about this product?

None as of now

What recommendations would you give to someone considering this product?

Best in the market for professionals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alberto Jose B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

A new way of conferencing in Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Our company over the years has been looking for communication tools as we present products and services based on consulting, which has led us to try different tools of this style, in which we prefer to stay with Microsoft Teams, has a lot of beneficial features to communicate between our agents and also maintain constant communication with our customers.

What is your favorite aspect of this product?

It is like having virtual offices where all our employees maintain communication and transmit their ideas constantly, increasing the productivity and quality of our work and keeping our clients up to date with all the advances in their projects. It is possible to add new people to the projects and give them certain access to modify files, which increases the possibility of providing new ideas and constantly improving.

What do you dislike most about this product?

Sometimes we have had some connectivity problems where there are many people in a group, the audio usually fails which is annoying and makes us lose a little time, reducing the quality of the meeting and making the experience feel improvable in many ways, however, there is little to say about the errors of the tool because in general it behaves excellently and provides great results.

What recommendations would you give to someone considering this product?

Any type of company that needs audio and video services for constant communication between them can access the use of this platform, with a great set of features that make the conference experience much more usable, with a price quite adequate for its operation and a great customer service, Microsoft Teams is a fairly adaptable software that is responsible for increasing the quality of our services.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Most Popular Microsoft Teams Comparisons