What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Virtual Offices
Networked Enterprise
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Saqib A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Fantastic product, but suffers performance issues
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Single, unified experience that brings together all tools, info, and resources into an integrated solution. Security, compliance and privacy built right into the product. No need to jump from tool to tool as Teams provides a single system of engagement.
What is your favorite aspect of this product?
Teams is a hub for teamwork that transcends chat, meeting, and calling. It is a one-stop shop for employees where people can work every day.
What do you dislike most about this product?
Slow performance. Limited customization and branding options.
What recommendations would you give to someone considering this product?
Microsoft Teams has introduced new capabilities to help support hybrid work. It helps consolidate costs and reduce total cost of ownership. It can become a single destination for your employees that provides a curated experience based on job role and location. New employee experience platform call Viva is built right into Teams and it empowers employees and leaders to stay informed, ensure productivity / well-being, align with company's mission / objectives, grow / upskill in the flow of work and have knowledge delivered just in time.
Pros
- Trustworthy
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Less Efficient Service
- Wastes Time
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Rewa P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Fantastic product, simple, easy and user friendly
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
User friendly interface and easy to maintain
What is your favorite aspect of this product?
Messaging , Video conference with custom background
What do you dislike most about this product?
None as of now
What recommendations would you give to someone considering this product?
Best in the market for professionals.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alberto Jose B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
A new way of conferencing in Microsoft Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Our company over the years has been looking for communication tools as we present products and services based on consulting, which has led us to try different tools of this style, in which we prefer to stay with Microsoft Teams, has a lot of beneficial features to communicate between our agents and also maintain constant communication with our customers.
What is your favorite aspect of this product?
It is like having virtual offices where all our employees maintain communication and transmit their ideas constantly, increasing the productivity and quality of our work and keeping our clients up to date with all the advances in their projects. It is possible to add new people to the projects and give them certain access to modify files, which increases the possibility of providing new ideas and constantly improving.
What do you dislike most about this product?
Sometimes we have had some connectivity problems where there are many people in a group, the audio usually fails which is annoying and makes us lose a little time, reducing the quality of the meeting and making the experience feel improvable in many ways, however, there is little to say about the errors of the tool because in general it behaves excellently and provides great results.
What recommendations would you give to someone considering this product?
Any type of company that needs audio and video services for constant communication between them can access the use of this platform, with a great set of features that make the conference experience much more usable, with a price quite adequate for its operation and a great customer service, Microsoft Teams is a fairly adaptable software that is responsible for increasing the quality of our services.
Pros
- Helps Innovate
- Trustworthy
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
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