What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Dany A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service
  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Best Digital Workforce Solution

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Allison C.

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Excellent Product, Rare Issues, Works Seamlessly

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a giant in corporate communications. It's easy to use, well organized, and full of features. Because Microsoft is a well-established and well-staffed company, bugs in the system are rare and, if found, are quickly resolved. The system works seamlessly and is a daily use asset in my communication-heavy position.

What is your favorite aspect of this product?

I appreciate the simplicity of use and the breadth of features when using the instant messaging, video call, and screen sharing functions. These are used daily in my line of work, and the product's reliability and ease of use are paramount to me. There was little to no learning curve when I first joined the company and began to use Microsoft Teams, and I quickly became familiar with multiple fun, extra features that can be used to collaborate and connect with coworkers. The ease with which users can integrate other apps adds even more value to this product and is something I look forward to exploring more with time.

What do you dislike most about this product?

I have very little to say in this regard. I haven't had any major complaints about Microsoft Teams. It would be nice if there was a way to still use Microsoft Teams to communicate with others who are using Zoom instead of having to open a separate video conferencing application.

What recommendations would you give to someone considering this product?

Go for it. Microsoft Teams will not disappoint. If it's within your company's budget, this product will become an asset in your daily communications and collaborations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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