What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

Mobile App

84

File Sharing Collaboration

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Workflow & Approvals

81

Virtual Offices

81

Networked Enterprise

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Floyd L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Virtual workspace that encourages productivity.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It fixes my meeting issues, I have previously shared my work on screen when conversing with my pals via other calling applications; file sharing is also a useful tool that I routinely utilize. Microsoft Teams helps me by keeping my team informed, productive, and in contact. It enables me to effectively and efficiently work with peers, as well as send and receive papers and files to team members to boost productivity.

What is your favorite aspect of this product?

Microsoft Teams is a great solution that fosters team productivity and collaboration, allows papers to be readily shared, and allows for easy screen sharing. The layout is straightforward and allows for easy navigation, and it also works well on mobile devices. It's extremely customisable and strongly connected with other Microsoft Office products (with several integration options), and it comes standard with Microsoft 365 and Windows 11 corporate accounts.

What do you dislike most about this product?

What I don't like about it is the segmented layout, which gives it an appearance of formality and rule-following, which can discourage free communication. It can also be difficult to discover the talks you need. Teams onboarding is difficult to use and requires some guidance to get started. People who do not have an Outlook account must sign in as a guest, although this option is rather hidden and presents a number of challenges.

What recommendations would you give to someone considering this product?

We use it to arrange team meetings and share papers, as well as to communicate with team members and link with Google Calendar to coordinate meetings all in one spot. Calling the entire group requires only one click, making it ideal for a predetermined group connection. I really appreciate screen sharing, and the call quality is also excellent; it works well with the huge team size and the Microsoft office suite.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nikolas D.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Facilitates communication and collaboratotion

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It's convenient that all Microsoft products are embedded in Teams and can be used directly from the app. The Teams groups are very convenient when running projects to have everything in one place.

What is your favorite aspect of this product?

The calendar feature in Teams, Very convenient to see your schedule

What do you dislike most about this product?

There is no chat in the Teams group, Only forum-like communication.

What recommendations would you give to someone considering this product?

It's a great alternative to Slack. If you are into using the Microsoft Office suite, then Teams is a great choice.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Stephanie B.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Features disappoint.

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

I LOVE Microsoft, as you may know from previous reviews. However, Microsoft Teams is trying to do too much. I hate how it has infiltrated my calendar, is always confusing guests even when we turn off teams features. No one can use files simultaneously, you won't receive teams messages unless you have the app up. There have just been so many problems, so we Zoom all the way.

What is your favorite aspect of this product?

The idea of using a virtual office is appealing, but the actual work of the software is not great.

What do you dislike most about this product?

Microsoft Teams is trying to do too much. I hate how it has infiltrated my calendar, is always confusing guests even when we turn off teams features. No one can use files simultaneously, you won't receive teams messages unless you have the app up. There have just been so many problems, so we Zoom all the way.

What recommendations would you give to someone considering this product?

I think these items need to be split up a little better. Just as email and calendar can be found together, but separate - I wish there were an online teams we could use, or something that didn't bog down the computers so much when utilizing teams.

Pros

  • Security Protects

Cons

  • Commodity Features
  • Less Productive
  • Less Reliable

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