What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Antonio G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Excellent platform for internal communications.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

This application enables the workplace to conduct much more efficient and open group interactions, as well as making talks more relaxed and less rushed. Microsoft Teams is assisting us with collaboration on a scale and convenience we had not before envisaged; this is a single tool that addresses numerous organizational demands and, most significantly, operates all of the time. Microsoft Teams provides a platform for organizations and enterprises to work and communicate remotely. I can communicate with my coworkers by phone or video conference whether I am in the office or working from home.

What is your favorite aspect of this product?

Allows for internal and external collaboration, instant messaging, audio/video conferencing, file sharing, and the formation of groups with specified user rights. Teams works easily with other Microsoft products like as Office and Outlook, and the user experience is simple and straightforward. Microsoft Teams has so many features that I really appreciate; it's incredibly easy to identify individuals to connect with and maintain track of earlier discussions. Because I have a lot of communications, any unread messages that I can comprehend will be highlighted black so you know there are pending messages to read.

What do you dislike most about this product?

The number of individuals on screen with a camera looks to be limited in video conferencing; Microsoft may increase this in the future. I've noticed one disadvantage that I believe could pose a security risk: anyone within an organization can create a team, and I believe that creating unnecessary teams could eat up a lot of storage space. To combat this, I believe organizations should have a procedure in place to prevent people from creating multiple teams.

What recommendations would you give to someone considering this product?

You can use Microsoft Teams to solve the challenges of virtual meetings, whether we are in the office or outside, and we can link project team members and the complete organizational hierarchy available in teams. With Microsoft Teams, file sharing, screen sharing, and voice video calling have all become extremely simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Manoj M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Microsoft Teams - For better collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams has the best user interface when it comes to usability. Microsoft has considered enhancing the user experience and they have succeeded in it by making Teams a vest and useful app for team collaboration during the pandemic times.

What is your favorite aspect of this product?

The AI avatar feature which was introduced as an early access feature was good. It kind of made the team collaborations fun and engaging.

What do you dislike most about this product?

The notifications needs to be integrated within the app instead of making it pop out as a separate window which annoys me while multitasking

What recommendations would you give to someone considering this product?

I would advise to definitely consider this product if you want to bring more fun and engageent in the team.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Dan P.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use but expensive compared to others

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Scale of business and integration with other Microsoft tools

What is your favorite aspect of this product?

Easy to use and scale of use across many businesses worldwide

What do you dislike most about this product?

Cost and clunkiness; sometimes doesn't work

What recommendations would you give to someone considering this product?

Research all options fully...if you're not "all in" with Microsoft already, then other options may be better suited to your needs and budget

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Cons

  • Charges for Enhancements
  • Slower Product Innovation
  • Less Efficient Service

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