Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1762 Reviews Write a Review

Claim Software

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Rancy B.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft 365: One of the primary differentiators is the deep integration with Microsoft 365 (formerly Office 365) services. Teams seamlessly integrates with apps like SharePoint, OneDrive, Word, Excel, and PowerPoint, offering a cohesive collaboration experience. Unified Platform: Microsoft Teams serves as a unified platform for chat, video conferencing, file sharing, and collaboration, bringing together various communication and collaboration tools in one application.

What is your favorite aspect of this product?

Integration with Microsoft 365 Powerful Search and Discovery: Teams include a powerful search and discovery feature, making it easy for users to find messages, files, and other content. The search functionality helps users quickly locate relevant information across channels and conversations. Guest Access and External Collaboration: Teams support guest access, enabling external collaborators to participate in discussions and collaborate seamlessly. This is valuable for organizations working with clients, partners, or vendors.

What do you dislike most about this product?

Resource Consumption: Users have reported that Microsoft Teams can consume a significant amount of system resources, especially during video calls or when running in the background. This can potentially impact the overall performance of the computer. Learning Curve: Some users, particularly those new to collaboration platforms, may find a learning curve associated with the various features and settings in Microsoft Teams. Navigating the interface and understanding all functionalities may take time for some users.

What recommendations would you give to someone considering this product?

Define Objectives and Use Cases: Clearly define your collaboration objectives and use cases. Understand how your team or organization intends to use Microsoft Teams, whether it's for chat, video conferencing, document collaboration, or project management. Plan User Adoption Strategies: Develop a user adoption plan to ensure a smooth transition to Microsoft Teams. Provide training sessions, resources, and support to help users familiarize themselves with the platform's features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joao M.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Huge platform with many features combined!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The possibility to integrate with many other products developed by Microsoft. It acts as an integration center for many services.

What is your favorite aspect of this product?

The easy integration with power platform services (Power BI, Power Apps, Power Automate).

What do you dislike most about this product?

The fact that it consumes much RAM. It is being improved on the up to date Teams, but it's still an issue that some companies might face.

What recommendations would you give to someone considering this product?

Surely should give it a go. It is a essencial tool for the company I work at. Losing its functionalities would be a disaster.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Saves Time

Divneet S.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

great product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

best in class

What is your favorite aspect of this product?

recordings and transcripting

What do you dislike most about this product?

online status

Pros

Enables Productivity
Caring
Client Friendly Policies
Altruistic

Cons

Less Generous

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Rancy B.

Fantastic Product

Likeliness to Recommend

Pros

Joao M.

Huge platform with many features combined!

Likeliness to Recommend

Pros

Divneet S.

great product

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Zoho Connect

Microsoft Viva Engage

LumApps

Citrix Digital Workspace

Workgrid

Bitrix24

Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support