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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1778 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Gaurav M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its deep integration with the Microsoft 365 suite, offering seamless access to tools like Word, Excel, and OneDrive. It also supports robust collaboration with a mix of chat, video conferencing, and file sharing in one unified platform.

What is your favorite aspect of this product?

My favorite aspect is the real-time collaboration feature, where multiple users can co-edit documents simultaneously within Teams, making teamwork more efficient and smooth.

What do you dislike most about this product?

The user interface can feel cluttered at times, especially with many channels and threads, making navigation a bit overwhelming for new users.

What recommendations would you give to someone considering this product?

If you're already using Microsoft 365, Teams is a no-brainer due to its seamless integration. But be sure to spend some time organizing your channels and learning its features for maximum productivity.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Jessica A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Is widely used by others

What is your favorite aspect of this product?

Easy to communicate

What do you dislike most about this product?

Settings can be challenging

What recommendations would you give to someone considering this product?

Ensure that all teams have similar training

Pros

Effective Service
Saves Time
Helps Innovate
Continually Improving Product

Billy C.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Challenges of Limited AI Integration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Seamless Integration with Microsoft 365: Teams is deeply integrated with Microsoft's ecosystem, including Word, Excel, PowerPoint, SharePoint, and OneDrive, enabling smooth document collaboration and sharing within the platform.

What is your favorite aspect of this product?

Unified Communication: Unlike some competitors, Teams combines video conferencing, instant messaging, file sharing, and collaboration within one platform, reducing the need for multiple tools.

What do you dislike most about this product?

While powerful, Microsoft 365's deep integration and extensive feature set can make onboarding and everyday use overwhelming. Users may find it challenging to navigate between chats, channels, files, and apps, leading to a steeper learning curve and reduced productivity, especially if not fully trained. Additionally, the interface can become cluttered as more integrations and tools are added, making it less user-friendly compared to more streamlined collaboration tools.

What recommendations would you give to someone considering this product?

Leverage Microsoft 365 Integration: If your organization already uses Microsoft 365, Teams can significantly enhance collaboration by integrating seamlessly with tools like Word, Excel, SharePoint, and OneDrive. Make sure you're ready to take advantage of this ecosystem. Plan for User Training: Due to its complexity, especially for new users, proper training is essential. A well-structured onboarding process will help employees fully utilize Teams' features and reduce the learning curve.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Commodity Features
Less Inspiring

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Gaurav M.

Fantastic product

Likeliness to Recommend

Pros

Jessica A.

Easy to use

Likeliness to Recommend

Pros

Billy C.

Challenges of Limited AI Integration

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization