What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Alparslan H.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Overall satisfied

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The UI and the effects

What is your favorite aspect of this product?

Usability and integration into Microsoft office

What do you dislike most about this product?

Sometimes its slow and it buffers

What recommendations would you give to someone considering this product?

Make it faster and less authorization problems

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Generous Negotitation
  • Appreciates Incumbent Status

Adetoyinbo M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

I really love this product, it’s my go to product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It’s unique features to handle different departments be it sales or CRM

What is your favorite aspect of this product?

How highly effective and easy it makes task is for employees, the whole of the product and features is a bam 😊

What do you dislike most about this product?

Nothing really, Microsoft is my go to product always

What recommendations would you give to someone considering this product?

Get this product for more effective workflow, I’ll recommend this anywhere and anytime

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dinesh P.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

"Powerful but Cluttered Collaboration Tool".

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams excels in Microsoft 365 integration, offering seamless collaboration with Outlook, SharePoint, and OneDrive. While it’s feature-rich for businesses, the interface can feel cluttered, and performance issues occasionally arise. That differentiates Microsoft Teams from other similar products.

What is your favorite aspect of this product?

During a major project deadline, our team had to collaborate across departments, and Microsoft Teams proved invaluable. Instead of juggling endless emails, we used a shared Teams channel to coordinate tasks, update files in real-time via OneDrive, and jump into quick video calls without switching apps. When a last-minute client request came in, we instantly found the necessary document in SharePoint and resolved the issue within minutes. Despite occasional lag, Teams kept everything organized, ensuring we met the deadline smoothly.

What do you dislike most about this product?

During a busy Monday morning, our team had a critical client presentation scheduled on Microsoft Teams. As we tried to switch between chats, shared files, and the meeting window, the app lagged, causing delays in pulling up key documents. A colleague missed an important message because notifications didn’t appear on time, leading to last-minute scrambling. The cluttered interface made it hard for a new team member to find the right chat thread, adding to the chaos. While we managed to complete the presentation, the experience left us frustrated with Teams’ occasional sluggishness and notification issues.

What recommendations would you give to someone considering this product?

When our company first switched to Microsoft Teams, a few colleagues struggled with the cluttered interface and slow performance during meetings. To ease the transition, we created a dedicated training session to explore features like file sharing, channel organization, and integrations with Outlook and SharePoint. One key tip was to customize notifications to avoid missing important messages. We also advised keeping the number of open chats and channels manageable to reduce confusion. Over time, with a few tweaks and patience, Teams became a powerful collaboration tool for our workflow.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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