What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Virtual Offices
Networked Enterprise
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Alparslan H.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2025
Overall satisfied
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The UI and the effects
What is your favorite aspect of this product?
Usability and integration into Microsoft office
What do you dislike most about this product?
Sometimes its slow and it buffers
What recommendations would you give to someone considering this product?
Make it faster and less authorization problems
Pros
- Inspires Innovation
- Acts with Integrity
- Generous Negotitation
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Adetoyinbo M.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
I really love this product, it’s my go to product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It’s unique features to handle different departments be it sales or CRM
What is your favorite aspect of this product?
How highly effective and easy it makes task is for employees, the whole of the product and features is a bam 😊
What do you dislike most about this product?
Nothing really, Microsoft is my go to product always
What recommendations would you give to someone considering this product?
Get this product for more effective workflow, I’ll recommend this anywhere and anytime
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dinesh P.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Mar 2025
"Powerful but Cluttered Collaboration Tool".
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams excels in Microsoft 365 integration, offering seamless collaboration with Outlook, SharePoint, and OneDrive. While it’s feature-rich for businesses, the interface can feel cluttered, and performance issues occasionally arise. That differentiates Microsoft Teams from other similar products.
What is your favorite aspect of this product?
During a major project deadline, our team had to collaborate across departments, and Microsoft Teams proved invaluable. Instead of juggling endless emails, we used a shared Teams channel to coordinate tasks, update files in real-time via OneDrive, and jump into quick video calls without switching apps. When a last-minute client request came in, we instantly found the necessary document in SharePoint and resolved the issue within minutes. Despite occasional lag, Teams kept everything organized, ensuring we met the deadline smoothly.
What do you dislike most about this product?
During a busy Monday morning, our team had a critical client presentation scheduled on Microsoft Teams. As we tried to switch between chats, shared files, and the meeting window, the app lagged, causing delays in pulling up key documents. A colleague missed an important message because notifications didn’t appear on time, leading to last-minute scrambling. The cluttered interface made it hard for a new team member to find the right chat thread, adding to the chaos. While we managed to complete the presentation, the experience left us frustrated with Teams’ occasional sluggishness and notification issues.
What recommendations would you give to someone considering this product?
When our company first switched to Microsoft Teams, a few colleagues struggled with the cluttered interface and slow performance during meetings. To ease the transition, we created a dedicated training session to explore features like file sharing, channel organization, and integrations with Outlook and SharePoint. One key tip was to customize notifications to avoid missing important messages. We also advised keeping the number of open chats and channels manageable to reduce confusion. Over time, with a few tweaks and patience, Teams became a powerful collaboration tool for our workflow.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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