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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1762 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Bibek D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

ideal for nonprofit coordination.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

teams’ free tier tops google chat for volunteer groups, with video and chat that fit tight budgets. it’s our mission’s digital rally point.

What is your favorite aspect of this product?

i can set up channels for campaigns, pinning donor lists or event plans. the video calls support 300 participants, covering big briefings. the sharepoint integration stores shared docs securely.

What do you dislike most about this product?

no breakout rooms in the free plan, limiting small-group talks.

What recommendations would you give to someone considering this product?

for nonprofits, teams’ free tools drive teamwork.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Mirii N.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Collaboration Made Easy With Microsoft Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

As a Project Engineer i highly enjoy using MT especially some of its robust features like Microsoft Planner or Task to assign and track tasks within MT. We also use MT for all of our team internal and remote collaboration and communication where we can have a one-no-one or group messaging with features like file sharing, emojis, and rich text formatting. It's also easy to schedule or start instant meetings, video calls, or voice calls without any supervision or any hectic usage since this is a very user-friendly and easy to use tool.

What is your favorite aspect of this product?

I like that any user can use MT for various reasons and have an easy time because this tool is user-friendly and easy to use. Another added advantage is that customer support is topnotch and ready to assist anyone anytime. I like the seamless integration with tools like OneDrive and SharePoint for a better file storage and management.

What do you dislike most about this product?

None at the moment. I continue to enjoy using this tool and I appreciate the continous improvements done to this tool to fit all our needs as users.

What recommendations would you give to someone considering this product?

It's a good tool that i give recommendations for any potential users because it has greatly improved collaboration and communication in real-time in our organization.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

RAFAEL F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Interaction product inside and outside your compan

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Quality product, value is a differential, optimal cost, trust in the exchange of information, and high quality performance

What is your favorite aspect of this product?

Video calls, voice calls and messaging, these functions make our daily lives easier

What do you dislike most about this product?

I don't like it but it is a necessary security, only companies authorized by administrators can talk to employees, at the same time it is a positive point.

What recommendations would you give to someone considering this product?

You can buy it without fear, it is a product with excellent quality, great for large and small companies, easy and very good to work with

Pros

Reliable
Effective Service
Caring
Saves Time

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Bibek D.

ideal for nonprofit coordination.

Likeliness to Recommend

Pros

Mirii N.

Collaboration Made Easy With Microsoft Teams.

Likeliness to Recommend

Pros

RAFAEL F.

Interaction product inside and outside your compan

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support