What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Enterprise Search

82

Employee Engagement

82

Task Management

81

Employee Directory

81

Content Management

81

Workflow & Approvals

81

Networked Enterprise

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Solomon N.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Team communication made easy by Teams.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

MS Teams is very easy to use and user friendly. Customer support is very proactive and supportive. This tool makes virtual meetings, file sharing and conversation so easy and convenient . Integration of SharePoint actually simplifies the file sharing and reduces the cumbersome process of explicit sign in for other Microsoft apps. It also enable us to share and open multiple file format including, Excel, Word, PowerPoint, Jason and many more. Teams allows us to configure the access of file sharing which improves the security. I like how Teams integrates smoothly with Microsoft 365 hence enabling real-time collaboration and communication.

What is your favorite aspect of this product?

It's video conferencing features and customizability with third party apps makes it a versatile and efficient tool for teamwork, collaboration and organized communication through dedicated channels.

What do you dislike most about this product?

Teams can be resource - intensive hence causing slow performance on lower end devices.

What recommendations would you give to someone considering this product?

It's accessible everywhere and everytime on any device hence boosting collaboration and teamwork

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

AKASH M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent for Microsoft 365, but complex.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different because it integrates well with Microsoft apps, focuses on team collaboration, and allows custom extensions.

What is your favorite aspect of this product?

One of my favorite aspects of Microsoft Teams is its deep integration with Microsoft 365. It allows seamless collaboration, especially when working on documents like Word or Excel in real-time with teammates. This makes it highly efficient for productivity and teamwork.

What do you dislike most about this product?

One common criticism of Microsoft Teams is its complexity and sometimes overwhelming interface, especially for new users. Navigating through numerous features and settings can be confusing, which might hinder productivity rather than enhance it.

What recommendations would you give to someone considering this product?

If you’re considering Microsoft Teams, make sure it integrates well with your other tools and invest time in learning its features.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Inspires Innovation

Aman M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out because it integrates seamlessly with other Microsoft 365 tools, supports collaboration through chat, video calls, file sharing, and works well for businesses already using Microsoft products.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is how everything—chat, video calls, and file sharing—happens in one place, making it easy to stay organized and work with others seamlessly.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can sometimes feel slow or cluttered, especially when there are too many channels or notifications to manage.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, I recommend using it if your team already works with Microsoft 365. Stay organized by keeping channels and notifications under control, and make sure to explore its integration features for better collaboration.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

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