What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Calendars
File Sharing Collaboration
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Virtual Offices
Networked Enterprise
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Web and Video Conferencing - Enterprise
Score 8.8
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Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Souvik D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2025
The best tool for any company or startups
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is unique since it's a comprehensive collaboration platform that offers more than simply chat. Its greatest strength is how well it interacts with Word, Excel, and Outlook, among other Microsoft 365 products, allowing you to work on files, set up meetings, and communicate all in one location. Additionally, it provides enterprise-grade security, robust video conferencing, and integrated automation with Power Automate. Teams feels natural to businesses that currently use Microsoft products and simplifies work management on a single, safe platform.
What is your favorite aspect of this product?
The ease with which Microsoft Teams integrates with Microsoft 365 is my favorite feature. It saves a ton of context switching and makes collaboration feel natural to be able to chat, join a video session, and co-edit a Word or Excel document all in one location.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that it can feel cluttered and overwhelming, especially for new users. With so many tabs, channels, and notifications, it sometimes takes extra effort to stay organized and find what you need quickly.
What recommendations would you give to someone considering this product?
I would suggest a few things if you're thinking about using Microsoft Teams: Make the most of the Microsoft 365 integration if your team is already using Office, OneDrive, or Outlook. Establish clear channel structures as soon as possible because too many files and chats can quickly become disorganized. Teach your team best practices; even basic instructions on how to set up meetings, share files, and receive notifications can facilitate adoption.
Pros
- Performance Enhancing
- Efficient Service
- Acts with Integrity
- Client's Interest First
Cons
- Less Reliable
- Less Caring
- Wastes Time
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Sushil M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
A Reliable All-in-One Collaboration Tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out because it’s more than just chat or video calls—it’s a full collaboration hub. Its deep integration with Microsoft 365 apps, enterprise-grade security, and persistent team channels make it more powerful and seamless than most other tools.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is the seamless integration with Microsoft 365 apps. I can chat, schedule meetings, and work on Word, Excel, or PowerPoint files with my team—all without leaving the platform.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is that it can sometimes feel heavy and slow, especially when switching between chats, meetings, and files. The notifications can also get overwhelming if not managed properly.
What recommendations would you give to someone considering this product?
I’d recommend Microsoft Teams to anyone already using Microsoft 365, since the integration makes collaboration seamless. Take some time to set up notification preferences and organize channels early on—it will make the experience much smoother.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Unique Features
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Abhinav Kumar S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2025
All-in-One Collaboration App
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It is not like simple chat or video apps, because Microsoft Teams combines communication and productivity tools in one platform.
What is your favorite aspect of this product?
I like Microsoft Teams because it brings chat, video calls, file sharing, and Office apps together in one place. It feels smooth to work on Word, Excel, or PowerPoint with teammates without leaving the app.
What do you dislike most about this product?
Sometimes it feels heavy on system resources, and too many notifications can get distracting.
What recommendations would you give to someone considering this product?
I recommend Microsoft Teams because it makes teamwork easier and keeps everything connected in one space.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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