What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Souvik D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

The best tool for any company or startups

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is unique since it's a comprehensive collaboration platform that offers more than simply chat. Its greatest strength is how well it interacts with Word, Excel, and Outlook, among other Microsoft 365 products, allowing you to work on files, set up meetings, and communicate all in one location. Additionally, it provides enterprise-grade security, robust video conferencing, and integrated automation with Power Automate. Teams feels natural to businesses that currently use Microsoft products and simplifies work management on a single, safe platform.

What is your favorite aspect of this product?

The ease with which Microsoft Teams integrates with Microsoft 365 is my favorite feature. It saves a ton of context switching and makes collaboration feel natural to be able to chat, join a video session, and co-edit a Word or Excel document all in one location.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can feel cluttered and overwhelming, especially for new users. With so many tabs, channels, and notifications, it sometimes takes extra effort to stay organized and find what you need quickly.

What recommendations would you give to someone considering this product?

I would suggest a few things if you're thinking about using Microsoft Teams: Make the most of the Microsoft 365 integration if your team is already using Office, OneDrive, or Outlook. Establish clear channel structures as soon as possible because too many files and chats can quickly become disorganized. Teach your team best practices; even basic instructions on how to set up meetings, share files, and receive notifications can facilitate adoption.

Pros

  • Performance Enhancing
  • Efficient Service
  • Acts with Integrity
  • Client's Interest First

Cons

  • Less Reliable
  • Less Caring
  • Wastes Time

Sushil M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

A Reliable All-in-One Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out because it’s more than just chat or video calls—it’s a full collaboration hub. Its deep integration with Microsoft 365 apps, enterprise-grade security, and persistent team channels make it more powerful and seamless than most other tools.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is the seamless integration with Microsoft 365 apps. I can chat, schedule meetings, and work on Word, Excel, or PowerPoint files with my team—all without leaving the platform.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can sometimes feel heavy and slow, especially when switching between chats, meetings, and files. The notifications can also get overwhelming if not managed properly.

What recommendations would you give to someone considering this product?

I’d recommend Microsoft Teams to anyone already using Microsoft 365, since the integration makes collaboration seamless. Take some time to set up notification preferences and organize channels early on—it will make the experience much smoother.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Unique Features

Abhinav Kumar S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

All-in-One Collaboration App

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is not like simple chat or video apps, because Microsoft Teams combines communication and productivity tools in one platform.

What is your favorite aspect of this product?

I like Microsoft Teams because it brings chat, video calls, file sharing, and Office apps together in one place. It feels smooth to work on Word, Excel, or PowerPoint with teammates without leaving the app.

What do you dislike most about this product?

Sometimes it feels heavy on system resources, and too many notifications can get distracting.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams because it makes teamwork easier and keeps everything connected in one space.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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