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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1776 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Gabe F.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Better than Zoom, not as good as Slack

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

instant messaging chats that remain even after calls end (unlike zoom)

What is your favorite aspect of this product?

Integration. The connection between Teams and the other microsoft products, especially outlook and the suite (word, powerpoint, etc,) is seamless (at best) and provides an advantage over competitors

What do you dislike most about this product?

the stereotypical Microsoft "clunkiness" of their user interface. Now, it's been improving over the 4.5 years I've been using it, and that is to be applauded. But Slack is far superior in UX and that is why I still prefer it to teams.

What recommendations would you give to someone considering this product?

It really depends on your needs and if you're able to invest in the entire microsoft suite. If not, then this product may not be for you. If so, then I think Teams is a solid product that is one of microsoft's best

Pros

Respectful

Cons

Less Efficient Service

Ankita C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

A powerful collaboration software

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It works seamlessly with Outlook, SharePoint, onedrive, excel, word , powerpoint and more, making it the default hub for Microsoft centric enterprises.

What is your favorite aspect of this product?

It is rich is collaboration tools in meetings which is my favourite part. Features like whiteboard, loop components, breakout rooms etc during calls improve team productivity

What do you dislike most about this product?

Search function needs a little refinement. It feels inconsistent especially across chats and files

What recommendations would you give to someone considering this product?

I would recommend creating structured channels for teams/projects to avoid chat overload and improve collaboration.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Madeleine A.

Role: Student Academic
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The fact that the user can switch between conversations and collaborative work without needing to jump between different tools. It just keeps things organized and makes teamwork feel more connected and seamless.

What is your favorite aspect of this product?

The favorite part is just how smooth and reliable it is — plus, it gives me all the tools I need in one place. I can chat, share my screen, use the whiteboard, and schedule meetings without feeling overwhelmed. It just makes my workflow easier and more personal.

What do you dislike most about this product?

Sometimes the updates come with changes I wasn’t expecting especially when the new version was launched, and it takes a bit to get used to. Also, some of the more advanced features are locked behind higher-tier plans, which can be a bit limiting.

What recommendations would you give to someone considering this product?

If you’re thinking of using Zoom, I’d say go for it — it’s super easy to get the hang of, really reliable, and packed with features that make meetings smoother and more interactive. Just take some time to explore the tools like breakout rooms, whiteboard, chat; they’ll definitely come in handy.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Gabe F.

Better than Zoom, not as good as Slack

Likeliness to Recommend

Pros

Cons

Ankita C.

A powerful collaboration software

Likeliness to Recommend

Pros

Madeleine A.

Powerful collaboration tool

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support