What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

81

Content Management

81

Employee Directory

81

Workflow & Approvals

81

Networked Enterprise

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

James B.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

"Powerful collaboration tool with seamless integra

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft 365: Teams seamlessly integrates with other Microsoft applications like Word, Excel, and OneNote, making it easy to collaborate on documents within the platform. Robust Features: It offers a comprehensive set of features, including video conferencing, chat, file sharing, and task management, all in one place.

What is your favorite aspect of this product?

One of my favorite aspects of Microsoft Teams is its seamless integration with other Microsoft 365 tools. This connectivity allows for smooth collaboration—like editing documents in real-time during a meeting or easily sharing files. It creates a cohesive workflow that helps teams stay organized and productive without having to switch between multiple apps. This all-in-one approach can significantly enhance efficiency and teamwork.

What do you dislike most about this product?

Not available

What recommendations would you give to someone considering this product?

Explore Integrations: Take advantage of its integration with other Microsoft 365 tools. Familiarize yourself with how Teams works with apps like SharePoint, OneDrive, and Outlook to streamline your workflows. Utilize Channels and Tabs: Organize your team by creating channels for specific projects or topics. Use tabs to add relevant documents or resources directly within channels for easy access. Leverage Video Features: Make the most of the video conferencing capabilities. Experiment with features like background blur, live captions, and breakout rooms to enhance your meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Smrati T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

User friendly instant messaging

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Enterprise Security and Compliance: Microsoft places a strong emphasis on security and compliance, offering powerful features such as data encryption, multi-factor authentication, and adherence to various regulations, all of which are critical for many organizations.

What is your favorite aspect of this product?

Enterprise Security and Compliance

What do you dislike most about this product?

Performance Issues: slow performance, especially during large meetings or when multiple apps are integrated.

What recommendations would you give to someone considering this product?

Good product to try

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Francisco G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Microsoft Teams for Meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a critical app to use, as we want to schedule meetings, share documents, and even provide online presentations to stakeholders. The tool’s wide range of functionalities helps to underline that it is one of the most suitable for proper team cooperation and communication. This is a breakdown of how effective the Microsoft Teams application is.

What is your favorite aspect of this product?

The fact that I like Microsoft Teams most is because it is flexible in its use. It ranges from short team meetings to presentations before major stakeholders of an organization. It is convenient to be able to record meetings and have their content for reference in case something is forgotten; all the more convenient where the topic of the meeting can be reviewed.

What do you dislike most about this product?

Somewhat, it brings a limitation of resource consumption; there are times the platform demands too many resources, which can be a strain to devices of lower specifications. This could possibly decrease productivity if well managed.

What recommendations would you give to someone considering this product?

One of the key advantages of using Microsoft Teams is the ability to easily work with other tools in Microsoft Office. This makes it possible and quite convenient when working on documents and then sharing or coauthoring them during meetings. The video conferencing feature of the platform is also unique, with high-definition calls and features such as screen sharing and virtual background options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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