Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.2 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

Saurabh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Advance admin controls.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I am global admin for Microsoft 365 services since 2017 and I can see microsoft teams offers several advantages over previous microsoft Skype for business administration like deeply integration with m365 and collaboration with other services like SharePoint site, channels whereas skype was primarily for texting and calls and also integration with 3rd party application.i do have more controls for managing users, teams group, policies and permissions.

What is your favorite aspect of this product?

Control for managing policies and permissions for our m365 users.

What do you dislike most about this product?

Alerts in activity section sometimes distracting during important teams meeting.

What recommendations would you give to someone considering this product?

You can consider microsoft teams for large meetings with thousands of members and for extensive administration control with collaboration of other m365 services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Project talks are organized by channels

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

You can have more organized team chats on teams' channels, which have a hub that sorts conversations. It works like my office in the cloud for work.

What is your favorite aspect of this product?

groups conversations by project and pins important files like specs. By cutting out email, I can @mention coworkers for quick replies. The SharePoint sync keeps files safe, and the tasks app keeps track of jobs in channels.

What do you dislike most about this product?

The 5GB of free storage quickly gets full of files, so you need to pay for a paid plan. Pings get buried in busy lines, and I missed a deadline once because of it. Help boards were not clear, and free users couldn't get direct help, which slowed down fixes, which hurt in a hurry.

What recommendations would you give to someone considering this product?

Teams' channels are a lifeline for project teams, but you'll need to pay extra to store more information and sort through alerts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek A.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

All-in-One Communication Tool That Boosts Teamwork

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other similar products because it brings together chat, video calls, file sharing, and app integration in one platform. What I like is how well it connects with other Microsoft 365 tools like Outlook, Word, Excel, and SharePoint, which makes daily tasks easier and more organized. Teams also helps in real-time collaboration, where multiple people can work on the same document during a meeting or chat. The interface is user-friendly, and it supports both formal meetings and quick team conversations. It’s especially useful for remote or hybrid work, keeping everyone connected and on the same page.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its smooth integration with other Microsoft 365 apps like Outlook, Excel, and OneDrive. It makes my daily work easier because I can access files, schedule meetings, and chat with my team all in one place. I also like the way it supports both group and private chats, along with video calls, which helps in quick decision-making. The ability to share and edit documents live during a meeting saves a lot of time and improves teamwork.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that sometimes it becomes slow or unresponsive, especially when internet speed is low or when switching between chats and meetings. Also, managing notifications can be a bit confusing, as important messages are sometimes missed if not set properly. The search function could be better too—it’s not always easy to find old messages or files quickly. While it has many features, it can feel a bit heavy or overloaded for simple tasks.

What recommendations would you give to someone considering this product?

If you’re considering Microsoft Teams, I would recommend first making sure your team is comfortable using Microsoft 365 apps, as Teams works best with them. Take some time to explore its features like chat, meetings, file sharing, and calendar integration. Set up clear channels and notification settings to stay organized and avoid missing important updates. Also, give your team some basic training to get used to the interface. For better performance, use it on a stable internet connection. Overall, it’s a great tool for improving teamwork and communication, especially in remote or hybrid work setups.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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