Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

86

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

Anvesha B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

how I organize my projects on a day to day.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

teams is way easier than just the simple email threads one really can see how a project or task is progressing in real time. its the best because the integration for 'planner' is just so seamless. i can do some task assignment and get a pulse on who is doing what without leaving the chat. it makes project management feel very organic and less an additional burden.

What is your favorite aspect of this product?

i love being able to have my side bar with the apps validated. the shifts feature of it is also one way to keep track of our team schedule and know who is available for a call. Video quality is typically quite good and I very seldom have issues with dropped calls which is crucial for my client meetings.

What do you dislike most about this product?

it’s still a little annoying to deal with multiple accounts and involve a lot of logging in and out. tbh i think the emojis need a lil re-design too, they're looking kinda old. the pasted text doesn’t always turn up properly formatted in the chat.

What recommendations would you give to someone considering this product?

id recommend this for any project manager who wants to have an overview of the team without ever having to micromanage. it gives very easily a current state of the project at any time. it is a great way to ensure that everyone stays accountable and keeps things moving forward.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Caring

Prem P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

The best workspace for document sharing.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams makes it much easier to talk about a document while you are looking at it than dropbox or google drive. it is the best one because chat stays right next to file. you need not keep switching tabs, to give feedback. it speeds up the whole review production process and it’s less error-prone.

What is your favorite aspect of this product?

That i can see a version history of a file in the app. the approvals app (within teams) is also a great way for me to get formal sign offs on my work, without sending 12 emails. The interface is clean enough that I can find what I need without too much hunting around.

What do you dislike most about this product?

It can sometimes be a little slow to sync files if they are rather large. The wiki tab would be also limited for formatting situations. the screen sharing bar sometimes sits on top of my other windows which is annoying

What recommendations would you give to someone considering this product?

This is a fantastic tool to have for any team that does a lot of collaborative writing or data analysis. it stores all your documents and conversations securely in one location. to anyone trying to optimize their document management and team collaboration workflow.

Pros

  • Continually Improving Product
  • Effective Service
  • Client's Interest First
  • Transparent

Cons

  • Less Performance Enhancing
  • Under Delivered

Minakshi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

SYNC LIKE NEVER BEFORE.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

we switched from slack because teams had more security options and the same price for the more features. what makes it special is how it treats file storage through sharepoint. as it seems much more professional and secure for our client data. i don´t feel that i'm only using a messenger app but an entire business platform as our company scale up.

What is your favorite aspect of this product?

i love the new ‘meet now’ feature because it allows us to huddle as wanted, with no scheduling required. the background blur is great for when i’m working from a messy kitchen. i also really love that i can use third party apps like trello and asana so that all my workflow is done in one app. it has literally taken a burden off my shoulders.

What do you dislike most about this product?

While you can remove or archive old chats that is somewhat of a pain and the sidebar can get messy after a few months. Sometimes it can lag if the connection isn’t the best with screen-share. i also feel the guest permission etc are a bit confusing to setup in the beginning.

What recommendations would you give to someone considering this product?

if you're growing and your team is getting bigger and you need a way to keep everyone connected without the headache of losing files this is the solution. it offers an stable place meeting thousands of users chatting or giving presentations. it is well worth it if you're in need of more full fledged Corporate communication tool.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Client Friendly Policies

Most Popular Microsoft Teams Comparisons