Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

Tonia T.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Microsoft Teams-Good for communication purposes!

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

In principle, Microsoft groups are only a correspondence application for business. Groups can undoubtedly be coordinated with each Microsoft application out there, which makes it simple to utilize and extremely proficient in sharing documents, particularly from Microsoft 365 biological system. The greatest benefit of Microsoft Teams is the capacity to make/plan gatherings with the schools with practically no obstacles. The video and sound of the gatherings additionally are comparable to the Zoom meeting and additional highlights accessible in the gatherings like recording.

What is your favorite aspect of this product?

Microsoft Teams have presented reconciliations inside the actual application for improved efficiency and a simple work process. There are various applications that are utilized by the organization day to day and adding them to the undertakings list or to some product presently should be possible effectively with a tick in the actual Teams. Project pioneers can now dole out errands while the call will tackle the issue of signing in to the site and adding. This saved a ton of time and expanded our group's exhibition.

What do you dislike most about this product?

The central concern with Microsoft Teams is signing in, particularly assuming a welcome is shipped off a record that isn't your enlisted Microsoft Teams account. For reasons unknown, it typically takes me a few minutes to appropriately sign in to Microsoft Teams. This has never been an issue with Google Meet, Zoom, or different stages, and means I need to plan an additional 5 minutes before any Microsoft Teams call to ensure I'm signed in appropriately. Likewise, in the event that I'm not signed in as expected, my green screen/chromakeyed foundations are not accessible, which makes me look less expert.

What recommendations would you give to someone considering this product?

Take as much time as is needed to become accustomed to it and investigate every one of its highlights. Run test gatherings and meetings and attempt to purposely "break" things so you can investigate on the spot when you're living. In the event that you are searching for a device that can give you video calls, talks, screen sharing, and surveys then you can go for Microsoft groups since it is exceptionally simple to utilize contrasted with skype. Additionally, it takes less memory than different devices.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jamie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Users' requirements are met by Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is how we keep in touch with our clients outside of the company. Once we receive a link from the customer, we simply copy and paste it into Google Calendar, our primary scheduling tool. The web browser app has always worked well for us, and we like not having to worry about installing anything beforehand.

What is your favorite aspect of this product?

Microsoft Teams is able to efficiently manage phone conversations in both large and small businesses. However, if there are more than 50 people on the call, it's best to hold off on turning on everyone's camera or beginning screen sharing until the conversation has ended. Normal use is where its strengths lie; beyond that, it has little advantages.

What do you dislike most about this product?

The quality of shared media, such as videos and music, is typically poor. The collaboration tools might use some fine tuning in terms of integration, usefulness, and even the most basic of instructions. Facilitate the process of rescheduling, transferring, or sharing meeting ownership.

What recommendations would you give to someone considering this product?

Appropriate for maintaining interest among coworkers and scheduling appointments. Appropriate for large gatherings. GIFs make it a blast to use. Whiteboard software, for example, might use further development so that it's simpler to copy and paste or create shapes as in PowerPoint.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Jessica N.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An intuitive tool for conducting online meetings.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has been one of the favorite tool for conferencing in our company. It provides very nice features that are very easy to learn and adopt. Microsoft Teams supports multiple features like video and audio calls, screen sharing, messaging which enables you to communicate effectively. It is intuitive and user-friendly making it easier to use and manage.

What is your favorite aspect of this product?

I like Microsoft Teams as it enables our teams to collaborate with ease from anywhere anytime. It's a brilliant application that has a straightforward implementation process which saves you time. Also, i like how it enables us to schedule meetings and invite people to join regardless of where they are. The quality of the video and audio is always good thus allowing us to chat face to face with clients, coworkers and employers.

What do you dislike most about this product?

Management of Microsoft Teams is quick and easy. Since we started using it, it has been of great help. I sincerely dislike nothing about Microsoft Teams.

What recommendations would you give to someone considering this product?

Conducting online trainings, virtual events and business meetings becomes easy with Microsoft Teams.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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