Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

Miriam W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

It's a breeze to use, Workgroups at Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The greatest benefit this software offers is improved one-on-one communication, which is especially useful while working in silos. One of the numerous advantages of this software is that it facilitates better communication, boosts teamwork, and provides a convenient messaging tool that can be used on the go. Simple options for file sharing and real-time collaboration are provided by this intuitive program. Reducing email traffic and maintaining constant connectivity from remote locations is made possible by using a platform such as Microsoft Teams. In a world where more and more firms are moving to a remote workforce, this app's high-quality

What is your favorite aspect of this product?

With Microsoft Team, I can use Word, Excel, and PowerPoint in meetings, as well as Coouthring, Outosaving, and Offering to people and Social events, making it one of the most comprehensive options for both individual and group work. Gatherings allows me to schedule meetings, record and provide ideas for those meetings, and use the Whiteboard feature to visually communicate what I'm thinking. It's the ability to put the malleable shape to good use. It is helpful to have the ability to receive messages while making progress, and this framework does just that.

What do you dislike most about this product?

May be sluggish at times; this is mostly dependent on the user's internet speed and the load on the Microsoft Teams server. Certain functions are unavailable on mobile and the app isn't as feature-rich as the desktop edition of Microsoft Teams. Branding and personalization options are restricted, although Teams may be customized to a certain level.

What recommendations would you give to someone considering this product?

Microsoft Teams is a fantastic choice for any organization looking for an internal or external collaboration platform. It's also a good idea if you'd want to work more closely with companies and organizations outside of your own. The chat feature is a quicker and more dependable alternative to email. Quick and easy communication and teamwork are enabled via ad hoc meeting and voicecall.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Syed S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Single app for all your needs! Amazing Product.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

There are many options in the market, but when it comes to instant messaging with audio and video calling options, file sharing, and collaborating with the teams. there is none better than Microsoft Teams. Single Application with multiple use cases.

What is your favorite aspect of this product?

Instant messaging, the status of team members' availability, best among all is audio and video calling option along with screen sharing capabilities.

What do you dislike most about this product?

I wish we have more customizing options instead of the typical light and dark theme, changing wallpapers and introducing more themes can be exciting and unique to every user.

What recommendations would you give to someone considering this product?

If you're a large organization that already uses Microsoft 365 business package, Teams is going to be the most affordable option for you. which will help you with many advanced features and options. But if your team doesn't need all the other tools that come with the Microsoft package, you can go ahead with other alternatives.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Josh V.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The Ultimate Platform for Teamwork

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As was previously said, this is a great medium for both small and big group gatherings, facilitating cooperation and communication. It functions admirably as a presentation tool and a repository for data, and it has excellent features in both areas. Protected conversations inside Microsoft Teams cannot be captured in screenshots. We may also sync it with our own mobile devices to ensure that we always have access to the network, regardless of the device we're using.

What is your favorite aspect of this product?

Because of my reliance on Microsoft Teams in my remote work, I simply could not function without it. I've never had any problems with the app's video calls, even while using it on an intermittent internet connection. That it's simple to coordinate with my coworkers and have casual conversations without interrupting their efforts is another perk. Also, my team's process has been greatly simplified by our ability to interact in real time and exchange files. To think we ever got along without it is beyond me.

What do you dislike most about this product?

Microsoft Teams has great promise as a means of communication and cooperation, however there have been serious problems with the app's beneficial features, usability, and reliability. Several problems have arisen in the app that make it cumbersome to use. Yet, with Microsoft's enhancements to its dependability and usability, it has the potential to become an indispensable tool for teams.

What recommendations would you give to someone considering this product?

Daily screen sharing with Microsoft Teams. The company uses Microsoft Teams for their internal collaboration and meeting needs. Internal stakeholders may work together in MS Office environment using Microsoft Teams. You may use Microsoft Teams to co-browse your app with potential consumers and leads. To freely collaborate on creative projects, use Microsoft Teams. Use Microsoft Teams for all your upcoming sales calls and product presentations. Seminars online and in person Ability to set up a clickable screen-sharing call.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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