Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Analytics Reporting

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Microsoft Teams Reviews

ALEX M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Features disappoint

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It lets you schedule voice and video meetings with specific participants within a channel

What is your favorite aspect of this product?

It offers seamless integration of entire Microsoft office essentials like office, word, excel

What do you dislike most about this product?

Limited third party Integration

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Satyanshu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Cross-Platform Compatibility, Linked In-Meeting Collaboration Tools, Scale and Flexibility, Threaded Conversations and Channels, Third-Party App Integrations, Customizable with Power Platform, Security and Compliance, Video Conferencing and Meetings, All-in-One Platform, Collaboration in Real-Time, Deep Integration with Microsoft 365. Overall, Teams’ close integration with Microsoft 365, along with its robust feature set that spans messaging, video calls, and file collaboration, makes it a leading choice for businesses looking for an all-in-one communication and collaboration tool.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with Microsoft 365. This integration allows for seamless collaboration on documents, scheduling meetings, and managing tasks without switching between different apps. Being able to co-edit Word documents, analyze Excel sheets, or present PowerPoint slides directly within Teams meetings or channels is incredibly efficient. This unified ecosystem streamlines workflows and boosts productivity, making it easy for teams to collaborate in real time while leveraging the full power of Microsoft’s suite of tools.

What do you dislike most about this product?

I dislike most about Microsoft Teams is its overwhelming notification system. Notifications can quickly pile up, especially in larger teams or organizations where multiple channels, chats, and tasks are active. This makes it difficult to prioritize what's important without feeling distracted. Additionally, managing and filtering notifications within the app could be more intuitive. A more advanced, customizable notification system that allows users to better organize and mute irrelevant alerts would greatly improve the overall user experience.

What recommendations would you give to someone considering this product?

Leverage Microsoft 365 Integration, Organize Channels Effectively, Manage Notifications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paras R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

The giant of corporate world

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its thorough integration with the Microsoft 365 suite makes communication and teamwork easy. Teams is a flexible platform for testing teams because of its strong file sharing, task management, and video conferencing features. Its efficiency and organization are further improved by the ability to designate specialised channels for projects or testing operations. Teams' robust feature set and seamless integration make it an appealing option for software testing teams, even though competing platforms can have comparable features.

What is your favorite aspect of this product?

Its smooth interoperability and strong interaction with other Microsoft products enable me to access and work together on documents, spreadsheets, and presentations right within the platform. Furthermore, Teams is a useful tool for organizing testing operations and interacting with team members due to its extensive file sharing, video conferencing, and task management features. Testers find it to be an appealing tool for collaboration due to its user-friendly design and intuitive layout.

What do you dislike most about this product?

One of my main pet peeves with Microsoft Teams as a tester is its scattered performance problems. Teams is generally dependable, although occasionally when sharing large or bulky files. These glitches in performance can be annoying and have an effect on output. Furthermore, I occasionally find the UI to be a little confusing and cluttered, especially when handling several channels and tasks at once.

What recommendations would you give to someone considering this product?

Because of Teams' strong collaboration and communication tools and its smooth integration with Microsoft 365 suite, I heartily recommend it. Even though it occasionally may experience performance problems, these are overweighed by its overall advantages. Teams is a good option if you are seeking for a feature-rich platform for testing teams. But, before choosing, take into account the particular requirements and preferences of your company.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

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