Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Partha Protim P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

An Indipensible Enterprise Collaboration Platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Biggest advantage is that it comes bundled with Microsoft 365 license which saves on additional costs. Another advantage is its easy integration with Microsoft apps like Power BI for custom workflows.

What is your favorite aspect of this product?

It works like sharepoint where multiple people/teams can work on excel sheets, word documents, ppts etc. People can work on them simultaneously inside a window.

What do you dislike most about this product?

Microsoft Teams is very resource heavy. Plus the tabs are not well organized with older chats disappearing. The search functionality got a recent update after which we have to click on the search result to go to the required conversation. There is also the occurence of two versions (work, old school) which gets very confusing sometimes.

What recommendations would you give to someone considering this product?

I would receommend Teams for Big enterprises where security and compliance are very important, They come with Teams out of the box. Every Collaboration tool has its own advantages. But Teams stands out because of its integration with Microsoft ecosystem.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

RaviShankar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2026

Enterprise Colloboration Tool for Supplychain SaaS

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Greater colloboration tool with appropriate Security. user friendly. adopting Ai features easily through copilot

What is your favorite aspect of this product?

Instant messaging, voice calls , meeting, file sharing, screen sharing,

What do you dislike most about this product?

Cost of renewals, Need more network bandwidth to use for larger meetings

What recommendations would you give to someone considering this product?

If you are an Enterprise organization, close your eyes and select Microsoft teams as your colloboration tool to imprive employee productivity. easy for Instant messaging, voice calls , meeting, file sharing, screen sharing,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Darshan Krishna N.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2026

Exploring the call and connect on Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

According to my experience, Microsoft Teams stands out in having a simple interface with powerful features. Every user always looks for ease of use first and Teams has the best easy to understand and use interface. Adittionally, its acts as a all in one platform for all kinds of communication with your colleagues and team by providing audio, video, text connect, file sharing, screen sharing and screen control, channels, groups, etc.

What is your favorite aspect of this product?

- Having everything related to work communications in one place. I can chat with colleagues, join meetings, make calls, and share or access files without switching between different applications. It saves time, keeps conversations organized, and makes collaboration much more efficient, especially when working with different teams. - Integrations for daily work automation such as chat summaries, automatic messaging, etc.

What do you dislike most about this product?

Haven't come across anythis as such. The journey has been smooth.

What recommendations would you give to someone considering this product?

I would definitely recommend Microsoft Teams, especially for organizations that rely on collaboration and communication. One suggestion I'd have for new users is to spend some time exploring its integrations and automation capabilities, as they can significantly improve productivity. My only observation as a person who loves exploring integration and working on autoamtions is that it wasn't immediately obvious what integrations and apps Teams supports. Better visibility or a more guided way to discover these features would make it much easier for users who want to automate workflows and get the most out of the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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