Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
9.1 /10
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Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative
2% Neutral
96% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 83

Analytics and Reporting

85

Lead Management

85

Collaboration

84

Sales Management

84

Customer Service Management

83

Account and Contact Management

83

Activity and Workflow Management

82

Marketing Management

82

Quote Contract and Proposal

79

Telephony and Call Center Management

79

Mobile

79

Vendor Capability Ratings

Average 81

Business Value Created

83

Breadth of Features

82

Ease of Implementation

82

Quality of Features

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Vendor Support

79

Availability and Quality of Training

78

Microsoft Dynamics 365 Sales Enterprise Reviews

Chirag A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Efficient Tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless integrations

What is your favorite aspect of this product?

Feature rich

What do you dislike most about this product?

Ease of use is not there as compared to other

What recommendations would you give to someone considering this product?

Good product for enterprises

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Sayed Manzar H.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

with its robust integrated platform and top of that centralized business application, i can access remotely and dynamic update as well as helps in real time decision making. Best in class feature is power automate helps workflow automate. Easily check accounts added and visualization of data and export it as well.

What is your favorite aspect of this product?

it helps me in decision making making and can see current status of project.

What do you dislike most about this product?

There was little challenges in implementing and integrating all app we have.

What recommendations would you give to someone considering this product?

For me in business development domain, it is comprehensive CRM tool that gives you update of progress of project like no other. Easy and user friendly interface makes it easy to navigate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nixon J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Powerful System for Sales Management.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics 365 comes with a deep integration with the Microsoft ecosystem. You can easily connect it with Excel, Outlook, and Teams. This makes it very powerful, especially for companies that are already using Microsoft tools. It not only stores data but also gives insights on which leads are important and where to focus.

What is your favorite aspect of this product?

My favorite part is its integration system. You can see emails, meetings and customer data all in one place. This makes the sales process very smooth and you don't have to change tools repeatedly. I also really liked its analytics feature. You can see detailed reports and understand how sales performance is going. This way we can do better planning and guide the team.

What do you dislike most about this product?

The problem lies in its complexity. It is not easy for new users. You need enough time and training to understand it properly, otherwise you get confused and productivity decreases.

What recommendations would you give to someone considering this product?

Invest a little time and clear the basics, then you will benefit from it. I suggest you start with small tasks like managing leads or creating simple reports. Then gradually try advanced features. This way you will not be overwhelmed and will be able to learn better.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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