What is Microsoft Dynamics 365 Sales (CRM) Professional?
Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Dynamics 365 Sales (CRM) Professional Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Dynamics 365 Sales (CRM) Professional.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales (CRM) Professional?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Lead Management
Sales Management
Analytics and Reporting
Activity and Workflow Management
Collaboration
Marketing Management
Account and Contact Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Microsoft Dynamics 365 Sales (CRM) Professional Reviews
Romi M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Comprehensive and Effective at Scale
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
The ability Microsoft has to add features and workflows and immediately deal with security issues.
What is your favorite aspect of this product?
Ease of use for a complex system.
What do you dislike most about this product?
When/If something goes wrong, fixing it is time consuming.
What recommendations would you give to someone considering this product?
My recommendation is to match your decision with your scale now and in 3 years. Buy once for the next 3 years and not just what is cheapest /easierst now.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Generous
- Vendor Friendly Policies
- Vendor's Interest First
Nadia A.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Feb 2022
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
Easy of use and Feature enhancement through customisation.
What is your favorite aspect of this product?
product solves the user problem better than competitors
What do you dislike most about this product?
Not having the answer for the customer right on the spot.
What recommendations would you give to someone considering this product?
If possible, use the product yourself! Remember, success in sales is about belief.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Vivek D.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Best CRM available in Market !!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
Microsoft Dynamics 365 Sales smooth and easy process makes this product unique. Also this product integrate with other Microsoft easily, So it's a hustle free process to use Dynamics 365 with all other product.
What is your favorite aspect of this product?
Microsoft Dynamics is full of custom designs and all builḍ-iṇ features make it a more versatile tool. It's integration with all Microsoft product is easy and smooth.
What do you dislike most about this product?
Microsoft Dynamics functionality is bit complicated for beginner, but when you start using then not go to another product.
What recommendations would you give to someone considering this product?
Microsoft Dynamics with build-in integration with other MS product and that makes it the best CRM product because it makes working hustle-free. Custom design is feather in the cap.
Pros
- Unique Features
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product