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What is Microsoft Dynamics 365 Sales (CRM) Professional?
Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster.
Company Details
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Get AssistanceMicrosoft Dynamics 365 Sales (CRM) Professional Ratings
Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales (CRM) Professional?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Lead Management
Sales Management
Analytics and Reporting
Activity and Workflow Management
Collaboration
Marketing Management
Account and Contact Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Microsoft Dynamics 365 Sales (CRM) Professional Reviews
Hassan S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Mar 2022
Excellent CRM tool with plenty of features
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
Supports sales representatives during the marketing funnel. Allows for relatively rapid quoting, providing the client with a rapid estimate. It allows the organization to simplify the procedure and manner of dealing with sales from proposal to purchase, and it assists our service professionals in handling RMAs and product situations on a worldwide scale.
What is your favorite aspect of this product?
We utilize this software throughout our firm, not just by sales people or departments, it houses a majority of the critical database files for our commodities and sales prices system. Our product management and marketer customers utilize the software to collect sales data and carry out assessments, among other things.
What do you dislike most about this product?
Gathering data into client files is inconvenient because information entered into a client file in relation to a position for which they are prospective wasn't featured in the overall client file. Because this is a Microsoft product, number of clicks continues to remain excessive.
What recommendations would you give to someone considering this product?
The software does a good job of storing your database files on clients and guiding you through the stages of converting a lead into an official order. The home screen feature gives a few well-optimized observations for each company segment, making this a useful business product.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Asmat U.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
A good leads & Sales Tool
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
Yes i will definitely recommend my peers and people of same industry to use MS 365 Sales and leads management.
What is your favorite aspect of this product?
Leads management
What do you dislike most about this product?
Integration and APIs
What recommendations would you give to someone considering this product?
yes highly recommend. A good value product and must have for marketers.
Pros
- Efficient Service
- Respectful
- Altruistic
- Includes Product Enhancements
okan y.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Very easy to manage leads and clients.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
It is a little cheaper, and it is always online, I remember using other programs and they were having maintenance more frequently than Microsoft. Also, if you are already in a Microsoft environment, it is easier for you to use.
What is your favorite aspect of this product?
Very easy to use, 1 main screen and you can handle too many things. Easy first integration and easy data import/management
What do you dislike most about this product?
Additional data storage packages are expensive compared to the industry.
What recommendations would you give to someone considering this product?
In every software, if it is a new beginning, please ask for a 1-month demo. And try your all operations, including the one you do every 6 months. Even though it will be % an 85 good fit, details make the difference.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
