What is Microsoft Dynamics 365 Sales (CRM) Professional?
Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales (CRM) Professional?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Lead Management
Sales Management
Analytics and Reporting
Activity and Workflow Management
Collaboration
Marketing Management
Account and Contact Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Microsoft Dynamics 365 Sales (CRM) Professional Reviews
Jannat ul I.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to configure, install, integrate, and use.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
Microsoft Dynamics 365 can replicate complex business processes. It streamlines CSR collaboration on a single platform. Easy to use and customize, integrate with other applications quickly, and is affordable. The best feature of dynamics 365 sales is the well-structured sales process. It simplifies business administration decisions and streamlines work. Also, Plug-ins automate communication, reducing human intervention, and making it a unique tool in the market.
What is your favorite aspect of this product?
Microsoft Dynamics 365 CRM lets lead, opportunities and customers perform various operations on their data. I like that we can design, adapt, and change the CRM's look and feel in minutes. Adding new forms, panels, views, and fields is easy. It accelerates digital transformation and reduces infrastructure costs. It's been simple to implement and adapt, and I appreciate Microsoft Dynamics' reliability. It helps determine customer preferences.
What do you dislike most about this product?
Existing methods of deploying solutions are overly time-consuming and prone to mistakes. Microsoft is improving system stability and process simplification. Storage has constraints. To overcome these constraints, you may need data storage. Integration with other programs can be tricky. Access to multiple dropdown menus can make it hard to return to the original page.
What recommendations would you give to someone considering this product?
Onboarding can be challenging, so make sure you have thought through all the steps before implementing it in your company. The middle market and SMBs benefit from this product. It's a great app with low implementation costs and ease of use. You get the most out of the product when you learn it and spend enough time implementing it.
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Good product. Integrates well with MS products
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Nazım S.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2022
Theres no better. MS CRM #1
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
every detail has been thought of. find it down to the smallest detail. very user friendly. complete
What is your favorite aspect of this product?
advanced search is my favorite field.
What do you dislike most about this product?
definitely not.
What recommendations would you give to someone considering this product?
they can get MS CRM in no time. data management, reports, everything is great.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Saves Time