What is Microsoft Dynamics 365 Sales (CRM) Professional?
Dynamics 365 Sales, Professional, helps you close more deals by knowing your customers better and having sales information readily available to make informed decisions faster.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Dynamics 365 Sales (CRM) Professional Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Dynamics 365 Sales (CRM) Professional.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales (CRM) Professional?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Lead Management
Sales Management
Analytics and Reporting
Activity and Workflow Management
Collaboration
Marketing Management
Account and Contact Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Microsoft Dynamics 365 Sales (CRM) Professional Reviews
Syed Shahbaz G.
- Role: Finance
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Feb 2022
the best CRM software and great product.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
The reporting s/w is the greatest s/w
What is your favorite aspect of this product?
the integration is the with most of the products
What do you dislike most about this product?
Auto upgrade is the major issue.
What recommendations would you give to someone considering this product?
Yes i will recommend to others
Pros
- Helps Innovate
- Continually Improving Product
- Fair
- Client's Interest First
Jose A.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
This is amazing
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
It’s just amazing
What is your favorite aspect of this product?
All of them
What do you dislike most about this product?
Nothing lol
What recommendations would you give to someone considering this product?
Get it fast
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Commodity Features
- Security Frustrates
- Slower Product Innovation
Katiria R.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Great for small businesses!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales (CRM) Professional from other similar products?
I think this software is great for small business cause it helps maintain organization with clients and potential leads. So far I'm loving how easy it is to use and it's great for training.
What is your favorite aspect of this product?
I love the easy access to reports when needed. Very easy to read and understand.
What do you dislike most about this product?
My company was debating if to get this product because of the price, we tried reaching out as a nonprofit but didn't receive any answers back.
What recommendations would you give to someone considering this product?
I would say try a free trial first and make sure this software has the feature your company is looking for.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy