What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Intelligent Search
Customer Service Knowledge Management
Analytics and Reporting
Agent Collaboration
Customer Service Workflow Management
Contact Center Integration
Mobile Customer Care
Customer Community Management
Agent Scripting
Multi Channel Support
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Megan P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2020
Great product for any sales rep!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Its mobile application was very easy to use when out in the field and was easily transitioned to management for reporting purposes
What is your favorite aspect of this product?
The ability to keep such accurate notes and updates for each account while differentiating what type of connection and communication was made
What do you dislike most about this product?
I'm not sure there are enough options for ways to update the client information but that might be something I just haven't played around with enough to know
What recommendations would you give to someone considering this product?
In order for it to be effective you have to use it every day on every quiet or else it just becomes a nuisance and something that is a requirement as opposed to a benefit for sales rep
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Lori A.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2020
Plenty of options for customization. Great support
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Very innovative and customizable. Great support. Great features and easy to use.
What is your favorite aspect of this product?
Ease of use and format.
What do you dislike most about this product?
It can be overwhelming at first.
What recommendations would you give to someone considering this product?
Take classes offering training on features.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features