What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
94 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Intelligent Search
Agent Collaboration
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Mobile Customer Care
Multi Channel Support
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Bincy R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Powerful tool with great customization
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Microsoft Dynamics 365 for Customer Service stands out with its seamless integration across the entire Microsoft ecosystem, offering robust customization options tailored to specific business needs. Its AI-driven insights and automation capabilities enhance customer service efficiency, making it a powerful tool for both IT and business users.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Dynamics 365 for Customer Service is its extensive customization options, allowing for tailored solutions that meet specific business requirements.
What do you dislike most about this product?
The steep learning curve and complexity of some advanced features can be challenging for new users.
What recommendations would you give to someone considering this product?
I recommend investing time in thorough training to fully leverage the platform's capabilities and considering working with a consultant for initial setup to ensure it aligns with your business needs
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Amal J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Powerful and versatile
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Microsoft Dynamics 365 for Customer Service stands out with its seamless integration with other Microsoft products, extensive customization options, and powerful AI-driven insights that enhance customer service efficiency and effectiveness.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Dynamics 365 for Customer Service is its quick integration with other Microsoft products, providing a unified and efficient workflow across the entire Microsoft ecosystem.
What do you dislike most about this product?
What I dislike most about Microsoft Dynamics 365 for Customer Service is its complexity, which can make the initial setup and customization process time-consuming and challenging for users without extensive technical knowledge.
What recommendations would you give to someone considering this product?
I would recommend taking advantage of Microsoft's comprehensive training resources and support services, and planning for a thorough onboarding process to fully leverage the customization and integration capabilities of Dynamics 365 for Customer Service.
Pros
- Saves Time
- Acts with Integrity
- Effective Service
- Respectful
Cons
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
Wasiullah W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
The best CRM software there is!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Its adaptability is what differentiates it from other similar products.
What is your favorite aspect of this product?
My favorite aspect of this product is that it is a centralized solution as it is a complete end to end platform.
What do you dislike most about this product?
I don't dislike anything about this product.
What recommendations would you give to someone considering this product?
I would highly recommend this to other people as it is great CRM tool which can set you up for great customer service.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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