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What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Intelligent Search
Customer Service Knowledge Management
Analytics and Reporting
Agent Collaboration
Customer Service Workflow Management
Contact Center Integration
Mobile Customer Care
Customer Community Management
Agent Scripting
Multi Channel Support
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Sean S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Conduct a real time analysis
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Since all consumer knowledge can be consolidated, internal collaboration becomes very seamless. It has a similar interface to Office goods, but it's very easy to use and can handle customer details on a consolidated basis. However, it is more expensive than most programs, so make careful to take into account the viability before submitting it. You will connect activities, etc. addresses, dates, and contacts generated in Outlook automatically. Of course, you can also connect with Word, and can quickly build a budget, etc., reflecting on Word from the customer details.
What is your favorite aspect of this product?
The most important aspect of Microsoft Dynamics 365 for customer service is that it fits well with Office products offered by Microsoft such as Outlook (Mail), Word, and Excel as many people use them every day, regardless of the people or companies. Operation is easy to use for those who are already using Microsoft products such as Outlook, Excel, and Word. One of Dynamics 365 features is that it's simple to extract targets and interpret results. With this Dynamics CRM, consumers can retrieve their data from the combined customers from a range of backgrounds, and the search process is close to that of Office goods.
What do you dislike most about this product?
You can pick and merge plans as appropriate. The cost is considerably higher than in most programs.
What recommendations would you give to someone considering this product?
Dynamics 365 for Customer Service, operates very well for well-known Office goods. For eg, e-mails sent and received in Outlook can be mirrored as a customer's operation history. Since it is a product offered by Microsoft, it is simple to connect with Office products. If you have a technological error, you should be confident that you can get assistance through free bookmarking or e-mail. Is possible when consumer information transmitted by the department is analyzed and downloaded as data. Customer data in Dynamics CRM can also be expressed in Excel, knowledge processing in real-time, and reporting effectively.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Finance
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Incredible range of services and support!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Georgios B.
- Role: Information Technology
- Industry: Chemicals
- Involvement: IT Leader or Manager
Submitted Mar 2021
Far better than the competition
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
More easy customized and configured platform
What is your favorite aspect of this product?
Design of forms
What do you dislike most about this product?
unable to direct access the database
What recommendations would you give to someone considering this product?
More flexibility in mobile application
Pros
- Unique Features
- Effective Service
- Helps Innovate
- Continually Improving Product