What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Intelligent Search
Customer Service Knowledge Management
Analytics and Reporting
Agent Collaboration
Customer Service Workflow Management
Contact Center Integration
Mobile Customer Care
Customer Community Management
Agent Scripting
Multi Channel Support
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Shelli C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to use and integrate with our in house system
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
It provided the features we found most important.
What is your favorite aspect of this product?
Easy to use on a daily basis for our needs.
What do you dislike most about this product?
There is no dislikes. It brought us into the future.
What recommendations would you give to someone considering this product?
Do your comparisons before you decide.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Dwayne D.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
The deployment, customization and use is difficult
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
It promised to do a lot, but doing anything on Dynamics requires a specialist. It is not very intuitive.
What is your favorite aspect of this product?
It has a lot of capabilities, however, you need a specialist and lots of time to take advantage of them.
What do you dislike most about this product?
It is too complicated and technical and slow to customise. You need an expensive Microsoft partner to make any changes.
What recommendations would you give to someone considering this product?
Unless you have someone that is a specialist on this platform it will be a difficult and expensive platform to manage.
Pros
- Respectful
- Reliable
- Security Protects
Cons
- Wastes Time
- Less Effective Service
- Less Caring
zebron O.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Always meeting my needs
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Unlike other similar products this one is a bit pricey but affordable
What is your favorite aspect of this product?
Customer community management is a great feature that improves interaction with clients and thus one can learn them in order to manage them effectively
What do you dislike most about this product?
Everything about this product is fantastic
What recommendations would you give to someone considering this product?
This product can be used by anyone with an aim of improving their interactions with the customers
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy